Error Failed to load PDF document.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author BWPS Team

    (@buildwps)

    Hello Carolyn,

    Thanks for reaching out to us.

    Hope you’re doing well as usual.

    It looks like there is a server restriction on serving big file request.

    To assist you better, may we know how big your file is?

    You may want to drop us an email to hello(at)preventdirectaccess.com for faster response from our team, @ursecretweapon.

    Elena

    Thread Starter ursecretweapon

    (@ursecretweapon)

    Hello, thank you for your prompt response. The files size is 391 KB
    I’m using siteground, it’s the SG Optimizer Plugin that’s causing the conflict. I’m going to reach out to them directly and I’ll come back and let you know what they say is the fix.

    Thread Starter ursecretweapon

    (@ursecretweapon)

    Confirmed, the issue was caused by a SG Optimizer plugin feature – Minify the HTML Output. We’ve turned that off and it works fine. Thank you for your help figuring this out.

    Plugin Author BWPS Team

    (@buildwps)

    Glad you got it resolved.

    Thank you for your update as well, @ursecretweapon. We really appreciate it.

    By the way, if you’re happy with our plugin, can you leave us a kind review on WordPress, please?

Viewing 4 replies - 1 through 4 (of 4 total)
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