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cede007
(@cede007)

4 months, 2 weeks ago

Hello, I need help please:

This error message appears in browser: Forbidden You don’t have permission to access this resource.

In the backend of the Events Manager I always get the error message – when I search for an event or, for example, want to display all events.

I have already deactivated all other plugins, removed everything from htaccess, tested different browsers, the EM and WorPress are the latest versions, unfortunately the error still occurs. I hope someone can help?

Viewing 15 replies - 16 through 30 (of 30 total)

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Thread Starter cede007
(@cede007)

4 months, 1 week ago

Thank you!

Then it must actually be the server, i.e. Strato…

For info: The web server is Apache/2.4.59 (Unix), PHP version is 8.2.20 and PHP SAPI is cgi-fcgi

joneiseman
(@joneiseman)

4 months, 1 week ago

It could be due to a firewall rule on the server blocking the request.

Thread Starter cede007
(@cede007)

4 months, 1 week ago

I’ll have to ask Strato again about that, right? I can’t make any changes to the server myself?

joneiseman
(@joneiseman)

4 months, 1 week ago

Yes, that’s right.

Thread Starter cede007
(@cede007)

4 months, 1 week ago

Since the error only appears in EM, but not in the normal WP backend: Could the plugin developer do something? (theoretically ??

joneiseman
(@joneiseman)

4 months, 1 week ago

Yes, if the plugin author knew what the firewall rule was he might be able to modify the request to avoid the problem.

Thread Starter cede007
(@cede007)

4 months, 1 week ago

OK thanks. What can I do so that he finds out about all this?

joneiseman
(@joneiseman)

4 months, 1 week ago

I don’t know how to make sure he find out about this. Your best bet is to ask Strato to fix the firewall rule.

Thread Starter cede007
(@cede007)

4 months, 1 week ago

I doubt whether Strato will listen to me ??

In any case, you helped me a lot, thank you for that!!

joneiseman
(@joneiseman)

4 months, 1 week ago

You should contact Strato tech support and ask them to look in the log files to find out why the requests are getting blocked.

tohess
(@tohess)

4 months, 1 week ago

We have the same problem with the Woocommerce Bookings plugin. The site is also hosted by Strato. If there is a solution, it would be great to know it.

Thread Starter cede007
(@cede007)

4 months, 1 week ago

Thank you for describing your problem here too.

Today I spoke to Strato on the phone. Strato says they haven’t changed anything. I have doubts about it.

Very important: please call Strato and describe the problem! Because the employee today said I was the only one …
joneiseman
(@joneiseman)

4 months, 1 week ago
Hi @cede007

This problem is not just limited to the Events Manager plugin. See the following thread: https://www.ads-software.com/support/topic/403-error-when-trying-to-update-databank/

Also see the following thread: https://www.ads-software.com/support/topic/fehler-403-bei-auswahl-einer-produktkategorie/page/2/
- This reply was modified 4 months, 1 week ago by joneiseman.
Thread Starter cede007
(@cede007)

4 months, 1 week ago

That’s great. Apparently Strato is already working on it (?) I’m glad I’m not alone with the problem ??

Thread Starter cede007
(@cede007)

4 months, 1 week ago

Strato appears to have fixed the error. Everything works as it should.