Error: Form not Valid [Out of the Blue!]

Hi @glimmerdog

I hope you’re well today and thank you for your question!

I checked the form and it seems that there are two “date” questions that are not marked as “required” but are actually required

– “if an entire bitch, when was se last in season>”
– “if she has had puppies please say when”

Filling-in these two (each field has three fields for date parts – day, month, year) removes the error and sends the form. I just submitted the test one so you should get this submission (it’ll be easy to recognize as a test submission).

That said, unfortunately I’m not able to tell just by testing form why it “suddenly started”. My guess would be that these fields might have accidentally be switched to required when editing the form or instead th red “star” mark was removed from them.

But either setting them to not required or adding that “red star” to their labels would make it clear how to fill the form without errors.

I think also you might want to actually check the value of label for first of these date questions as it might contain some “broken” HTML tag (notice the “>” character at the end of it).

Best regards,
Adam

Adam
Thanks for prompt reply. Yes I can see that the two questions you pointed out have to be treated as ‘required’ in order to remove error. I have deleted those two questions and also

“Date when Booster due” and…
“Date of Kennel Cough vaccination”

then created 4 new fields placing each accordingly in form making sure all set as ‘optional’ rather than ‘required’. After updating all four appeared without the required red star on front end form and YET until dates actually entered in each the original error persisted. If all four treated as ‘required’ even though they are set/shown as optional the form is then SENT.

I chose delete and replace as I am not sure where I could inspect html as you mentioned. Have you any idea why only these four date questions act as they do? I really need to get this form working again.

Adam
Last night (10 May) I decided to completely delete the Re-Home Intake Form and create the form anew. It now sits on the link page BUT still will not send producing the same error message as with the deleted form. The problem seems to remain centred on date fields. The following questions are set at optional:

? Date of last vaccinations
? Date when booster due
? Date of Kennel Cough vaccinations
? If entire bitch when last in season
? If she has had puppies say when

When I remade form I left all these as optional but each reacts as ‘required’ and only when dates are entered does the form send!

Just looked at email box for tester sent as mentioned above and entry reads:

You have a new re-homing intake application form.
—
This message was sent from https://www.seniorstaffyclub.co.uk.

…BUT no form! Really having issues with this Re-home form. There are 5 or so more forms on the website and all seem to be working.

I thought the date field problem may be something do do with Forminator form creation so created simple test form this morming – see https://www.seniorstaffyclub.co.uk/date-test-form

Result all set to ‘optional’ all worked and form came through, so problem lies solely within the rehomng form (even though deleted and remade).

Thought that might help when you look at issues outlined earlier and offer any advice.

GETTING DESPARATE TO SOLVE THIS PROBLEM – PLEASE HELP

To confirm my comments above about the 5 date fields I deleted ALL five and replaced with text rather than date fields and on completion of the form the green success send panel appeared – the only issue now was that NO details of the form comment appeared in the received email – just “you’ve got a new……” and “Message sent from….”

I can rebuild yet another new form (I copied this for test from last rebuild) but if there is a solution would appreciate early advice. Form used for this test is at https://www.seniorstaffyclub.co.uk/rehome-form-test/

Hello @glimmerdog

I hope you’re doing well!

I apologize for the delay in this thread.

I could submit successfully a form on this page /rehome-form-test/. This might because the date field is replaced with a text field.

If you still have a previous form with date, please export it and share the form with us so we could have a closer look. To export a form please go to Fromiantor > Forms, click on settings icon > Export.

See this screenshot:
https://take.ms/feqaYA

Paste the code to the pastebin.com and share a link with us.

Regarding the email notification, would you please edit teh form and go to the Email Notification tab. Edit email and make sure there is some content added inside?

To receive data from the submitted fileds, please make sure to add this {all_fields} macro.

Please advise,

Cheers,
Nastia

Nastia
Thanks – I was beginning to go in to panic mode! Have pasted the code twice in pastebin ‘public’ as a guest and nothing pops up in the public index that I can see (Title: Glimmerdog – SSC Rehome). Is there another way to send code to you?

The exported code is the rebuild I did and reflects the errors of the original in that fields set as optional and bearing NO required red star actually act as if required, I have added an new additional ‘Date of Vaccination (Test)’ field just now which is definately set as optional. See https://www.seniorstaffyclub.co.uk/re-home-intake-form

The ‘rehome form test’ you completed did arrive less content – the all field macro was missing!

Regards – Michael (glimmerdog)

Nastia
Ignore my pastebin remark above. Misread how to set up – see https://pastebin.com/1KdMirC7

Hello @glimmerdog

I hope you’re doing well!

Thank you for sharing the form with us. I’ve imported the form to my site could replicate the issue on my end as well.

I’ve forwarded the form to our developers so they could have a closer look at this issue. We will follow back with an update in this thread.

Kind regards,
Nastia

Nastia
Thanks. Grateful for earliest response for as we emerge from lockdown the re-homing need is likely to grow and already we are having to deal with enquiries in more time consuming email exchanges. Appreciate we are all under pressure in these strange times!

Michael

Hello @glimmerdog

I hope all is well!

Our devs developed a code snippet that fixes your issue with submissions.

You can download the snippet from here:
https://gist.github.com/wpmudev-sls/3a00f98e2245a4d35b7fa2b182165f50

Once downloaded, you can unzip it and upload the wpmudev-forminator-add-autocomplete-attr.php file to your site’s wp-content/mu-plugins directory.

If you need more help on installing this custom plugin please read our detailed guide here:
Installing WPMU DEV Plugins > Installing Mu-plugins.

Let us know if this worked for you.

Kind regards,
Nastia ??

Nastia

Yes that works! Many many thanks.
One small side issue – recipient email font size and font type have now changed from those on all other forms on our site – see:

https://www.seniorstaffyclub.co.uk/images/Email-After-mu-pluggin.jpg
and
https://www.seniorstaffyclub.co.uk/images/Email-Before-mu-pluggin.jpg

Where do I change Rehoming back to original font style/size?

Hello @glimmerdog

I trust you’re doing well!

I’m afraid I can’t replicate the same issue with the added snippets. Have you changed a Webmail platform perhaps?

Also please edit the email notification, open a text editor and see if there a font assigned, or any styling with CSS. Please have a look at this screenshot:
https://monosnap.com/file/v5lFVj3EmRHCQsrg2qJJhnolaHhnZK

Please advise,

Kind regards,
Nastia

Nastia

Why I know not – I did not insert it but above the macro {All_fields} a unidentified code line was in place – once removed all was ‘normal’.

A special thanks to you Nastia and your development team for resolving this protracted issue. Great team – great plug-in! We can get on with our charity work.