Error: GET EXPECTED RECORDS COUNT DATA

  • Resolved scaladesign

    (@scaladesign)


    3 years, 5 months ago

    I have errors I dont know what they mean:

    2021-06-22 21:18:44: Error occurred while updating SpamFireWall local base. Error: GET EXPECTED RECORDS COUNT DATA: Bad HTTP response from file location:

    The functionality was disabled because SpamFireWall database is empty. Please, do the synchronization or contact to our support.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author alexandergull

    (@alexandergull)

    Hello @scaladesign

    We have been reported about a similar issue.

    We working hard to fix this at the closest time.

    We will contact you with any results.

    Be well,

    Hello,

    Thank you for the feedback! The issue is complex. We need to tune our servers and the plugin. We’ll fix the server side today.
    The plugin is already fixed. You need to reinstall it. You can download it from here: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

    Here is an instruction you may find useful:

    1. Go to the WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
    3. After the automatic page refresh, find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    5. Go to Plugins —> Add New —> Upload Plugin.
    4. Download the plugin archive from the link above.
    6. Choose the downloaded archive and press “Install Now”.

    Contact us if you have any questions.

    • This reply was modified 3 years, 5 months ago by Safronik.
    • This reply was modified 3 years, 5 months ago by Safronik.
Viewing 2 replies - 1 through 2 (of 2 total)
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