error getting remote image when I import products

  • Resolved justinlee720

    (@justinlee720)


    1 year, 10 months ago

    So the other day i wanted to speed up my site and had all my images converted to .webp files. Everything has been working fine. I put together a list of products i wanted to import and im getting this error. Import complete!?1?product imported.?1?product was skipped. Failed to import?31?products. File uploaded:?Buy-Spoon-Pipes-REAL-Page1-4.csv

    Error getting remote image https://www.grasscity.com/media/catalog/product/cache/991238b50a055d049ec701e2668bf240/d/s/dsc00411-copy_2048x2048.png. Error: Forbidden

    I dont know if its cafepress or if its cause the image is a png since i had everything on my site converted to webp. I tried disabling the plugins that coverts all my images and still getting this error. The site is 420cashcrop.com

    So do you thing it cafepress that won’t allow woocommerce to import the image files or is it something on my site?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @justinlee720

    Thanks for reaching out!

    I understand that you’re unable to import products on your site and receive the error message above.

    As a first step, can you please confirm if you are using the built-in Product CSV Importer and Exporter in importing products on your site?

    If so, can you please share with us the CSV file you are using so that we could check it further? You could share it using any cloud-sharing service such as Dropbox or Google Drive.

    Error getting remote image https://www.grasscity.com/media/catalog/product/cache/991238b50a055d049ec701e2668bf240/d/s/dsc00411-copy_2048x2048.png. Error: Forbidden

    Meanwhile, as per the error message, I was able to access the image above and this is what I’m seeing on my end:

    This error message indicates that the particular images are either not present on the server, or it’s not publicly accessible. If it’s the latter, then it might be caused by a conflict with your theme or another plugin.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, try to import products again and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Hi @justinlee720

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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