Error: Google reCAPTCHA verification failed. The response parameter is missing.

  • Resolved champagnecoffee

    (@champagnecoffee)


    3 years, 9 months ago

    I added this plugin using the new keys I created today for this site.

    The recaptcha form didnt show up when I used the contact form 5x from different browswers in and out of incognito mode.

    Then I logged out as admin qnd tried logging back in but get this error.

    I am now completely locked out of my site!

    Error: Google reCAPTCHA verification failed. The response parameter is missing.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    In order to access your dashboard, it is necessary to deactivate plugin manually. Could you please complete the following steps:
    1) Go to the your_wp_root/wp-content/plugins folder via FTP (https://codex.www.ads-software.com/FTP_Clients);
    2) Find and rename “google-captcha” folder into “google-captcha1”;
    3) After you log into your dashboard, you can rename the folder back.

    Could you please make sure you have correct “Site key” and “Secret key” entered on the plugin settings page. Get correct keys you can here – https://www.google.com/recaptcha/admin#list. If you sure the keys are correct, provide a link to the login page (the plugin should be activated), and we’ll try to detect the problem.

    Could you please specify which contact form you are using?

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

Viewing 2 replies - 1 through 2 (of 2 total)
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