Error “google_sk_service_connection_fail” When Connecting Site Kit to my Web

Thanks for reaching out @taufiqrriza.

This message can occur if there is something blocking access to the Site Kit service. This could be at host or browser level. So we can determine more on this, please share the following:

1. Your?Site Health information. You can?use this form?to share privately if preferred.?
2. When checking the Site Kit dashboard from a Chrome browser?incognito window?does the same occur? This can help indicate a browser or browser extension related block.
3. Do you see this message when attempting to set up Site Kit from?this disposable WordPress site?

Let me know if you have any questions with the above.

Here I attach the site health information from my website

https://drive.google.com/file/d/1oCCWdBveQ0grBcSlaWA21Mqp9mejghoE/view?usp=sharing

Thanks for sharing your Site Health status @taufiqrriza. While what you shared is useful, it’s not a full copy of your Site Health information via Tools > Site Health > info > Copy site info to clipboard. You shared a screenshot of your Site Health status tab, not the info tab. Would it be possible to share once more. You can share privately using this form if preferred.

While sharing your Site Health information, please share the additional information requested above:

1. When checking the Site Kit dashboard from a Chrome browser?incognito window?does the same occur? This can help indicate a browser or browser extension related block.
2. Do you see this message when attempting to set up Site Kit from?this disposable WordPress site?

Let me know if you have any questions on this.

` wp-core

version: 6.7
site_language: en_US
user_language: en_US
timezone: +07:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3
dotorg_communication: true wp-paths-sizes

wordpress_path: /www/wwwroot/library.unida.gontor.ac.id
wordpress_size: 63.12 MB (66183581 bytes)
uploads_path: /www/wwwroot/library.unida.gontor.ac.id/wp-content/uploads
uploads_size: 6.67 GB (7165027918 bytes)
themes_path: /www/wwwroot/library.unida.gontor.ac.id/wp-content/themes
themes_size: 7.55 MB (7919436 bytes)
plugins_path: /www/wwwroot/library.unida.gontor.ac.id/wp-content/plugins
plugins_size: 255.27 MB (267669983 bytes)
fonts_path: /www/wwwroot/library.unida.gontor.ac.id/wp-content/uploads/fonts
fonts_size: directory not found
database_size: 368.58 MB (386482176 bytes)
total_size: 7.35 GB (7893283094 bytes) wp-active-theme

name: Royal Elementor Kit (royal-elementor-kit)
version: 1.0.126
author: WP Royal
author_website: https://royal-elementor-addons.com/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, title-tag, post-thumbnails, custom-logo, custom-header, custom-background, menus, html5, responsive-embeds, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /www/wwwroot/library.unida.gontor.ac.id/wp-content/themes/royal-elementor-kit
auto_update: Enabled wp-themes-inactive (2)

Twenty Twenty-Four: version: 1.3, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Three: version: 1.6, author: the WordPress team, Auto-updates disabled wp-plugins-active (31)

3D FlipBook : Dflip Lite: version: 2.3.48, author: DearHive, Auto-updates disabled
Admin Bar Editor: version: 1.0.3.0, author: Jewel Theme, Auto-updates disabled
Akismet Anti-spam: Spam Protection: version: 5.3.5, author: Automattic - Anti-spam Team, Auto-updates disabled
All-in-One WP Migration With Import: version: 6.77, author: ServMask, Auto-updates disabled
All in One SEO: version: 4.7.5, author: All in One SEO Team (latest version: 4.7.5.1), Auto-updates disabled
Better Search Replace: version: 1.4.7, author: WP Engine, Auto-updates disabled
Contact Form 7: version: 6.0, author: Takayuki Miyoshi, Auto-updates disabled
Disable XML-RPC-API: version: 2.1.6, author: Neatma, Auto-updates disabled
Duplicate Page: version: 4.5.4, author: mndpsingh287, Auto-updates disabled
Elementor: version: 3.25.8, author: Elementor.com, Auto-updates enabled
Firelight Lightbox: version: 2.3.7, author: FirelightWP, Auto-updates disabled
FlexTable: version: 3.15.2, author: WPPOOL, Auto-updates disabled
GTranslate: version: 3.0.7, author: Translate AI Multilingual Solutions, Auto-updates disabled
Hide admin notices: version: 3.2.2, author: Rémi Leclercq, Auto-updates disabled
Limit Login Attempts Reloaded: version: 2.26.16, author: Limit Login Attempts Reloaded, Auto-updates disabled
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: version: 5.81, author: MalCare Security, Auto-updates disabled
miniOrange 2 Factor Authentication: version: 6.0.4, author: miniOrange, Auto-updates disabled
Nginx Helper: version: 2.2.5, author: rtCamp, Auto-updates disabled
Royal Elementor Addons: version: 1.7.1002, author: WP Royal (latest version: 1.7.1003), Auto-updates disabled
Royal Elementor Addons Pro (Premium): version: 1.5.2, author: WP Royal, Auto-updates disabled
Site Kit by Google: version: 1.140.0, author: Google, Auto-updates enabled
Solid Security Basic: version: 9.3.4, author: SolidWP (latest version: 9.3.5), Auto-updates disabled
Tidio Chat: version: 6.0.22, author: Tidio LLC, Auto-updates disabled
Under Construction: version: 4.01, author: WebFactory Ltd, Auto-updates disabled
UpdraftPlus - Backup/Restore: version: 1.24.11, author: TeamUpdraft, DavidAnderson, Auto-updates disabled
weMail - Email Marketing Simplified With WordPress: version: 1.14.9, author: weDevs, Auto-updates disabled
WordPress Backup & Security Plugin - BlogVault: version: 5.81, author: Backup by BlogVault, Auto-updates disabled
WP Adminify: version: 4.0.2.1, author: Jewel Theme, Auto-updates disabled
WP Consent API: version: 1.0.7, author: RogierLankhorst, Auto-updates disabled
WP Dark Mode: version: 5.2.0, author: WPPOOL, Auto-updates disabled
WP Statistics: version: 14.11.3, author: VeronaLabs, Auto-updates disabled wp-plugins-inactive (2)

WP 2FA - Two-factor authentication for WordPress: version: 2.8.0, author: Melapress, Auto-updates disabled
WPS Hide Login: version: 1.9.17.1, author: WPServeur, NicolasKulka, wpformation, Auto-updates disabled wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1691
imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 122 MB
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 512 MB
imagick::RESOURCETYPE_MEMORY: 256 MB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP
ghostscript_version: unknown wp-server

server_architecture: Linux 5.15.0-126-generic x86_64
httpd_software: nginx/1.26.2
php_version: 8.3.12 64bit
php_sapi: fpm-fcgi
max_input_variables: 5000
time_limit: 300
memory_limit: 512M
max_input_time: 90
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 7.74.0 OpenSSL/1.1.1o
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-11-20T13:09:07+00:00
utc-time: Wednesday, 20-Nov-24 13:09:07 UTC
server-time: 2024-11-20T20:08:49+07:00 wp-database

extension: mysqli
server_version: 8.0.36
client_version: mysqlnd 8.3.12
max_allowed_packet: 1073741824
max_connections: 500 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /www/wwwroot/library.unida.gontor.ac.id/wp-content
WP_PLUGIN_DIR: /www/wwwroot/library.unida.gontor.ac.id/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable aioseo (1)

noindexed: Search Page solid-security

pro: free
initial_build: 4128
activated: 2024-08-04 11:11:09
patchstack: false
modules:
0: ban-users
1: firewall
2: brute-force
3: network-brute-force
4: backup
5: two-factor
settings: {"ban-users":{"default":false,"enable_ban_lists":true,"server_config_limit":100},"firewall":{"max_attempts_host":10,"check_period":30},"brute-force":{"auto_ban_admin":false,"max_attempts_host":5,"max_attempts_user":10,"check_period":5},"network-brute-force":{"enable_ban":true},"backup":{"enabled":false,"interval":3,"method":"email","retain":0,"zip":true,"exclude":6},"two-factor":{"available_methods":"all","custom_available_methods":["Two_Factor_Totp","Two_Factor_Email","Two_Factor_Backup_Codes"],"disable_first_login":false},"global":{"write_files":true,"lockout_period":15,"blacklist_period":7,"blacklist":true,"blacklist_count":3,"automatic_temp_auth":true,"lockout_white_list":0,"log_type":"database","proxy":"disabled","proxy_header":"HTTP_X_FORWARDED_FOR","hide_admin_bar":false},"system-tweaks":{"protect_files":true,"directory_browsing":true,"uploads_php":true,"plugins_php":true,"themes_php":true},"wordpress-tweaks":{"file_editor":true,"disable_xmlrpc":"enable","allow_xmlrpc_multiauth":false,"rest_api":"default-access","valid_user_login_type":"both","force_unique_nicename":false,"disable_unused_author_pages":false},"hide-backend":{"enabled":false}}
patchstack-firewall-rules: undefined
user-firewall-rules: undefined
total-backups: undefined
active-vulnerabilities: 0
patched-vulnerabilities: 0
two-factor-users: undefined
user_groups: [{"roles":[],"canonical":["author"],"users":1,"settings":[]},{"roles":[],"canonical":["contributor"],"users":0,"settings":[]},{"roles":["administrator","editor","author"],"canonical":[],"users":0,"settings":[]},{"roles":[],"canonical":["administrator"],"users":0,"settings":["global.manage_group","dashboard.group"]},{"roles":[],"canonical":["editor"],"users":0,"settings":[]}] wp_statistics

version: 14.11.3
detectActiveCachePlugin: Disabled
activePostTypes: post, page, e-landing-page, e-floating-buttons, elementor_library, wpr_templates, wpr_mega_menu
dailySaltDate: undefined
geoIpDatabaseExists: Yes
geoIpDatabaseLastUpdated: 2022-11-05 23:57:28
geoIpDatabaseSize: 8 MB
geoIpDatabaseType: false
monitorOnlineVisitors: Disabled
trackLoggedInUserActivity: Disabled
storeEntireUserAgentString: Disabled
attributionModel: first-touch
trackingMethod: Server Side Tracking
bypassAdBlockers: Disabled
anonymizeIpAddresses: Disabled
hashIpAddresses: Disabled
wpConsentLevelIntegration: Disabled
anonymousTracking: Disabled
doNotTrack: Disabled
viewStatsInEditor: Enable
viewsColumnInContentList: Enable
viewsColumnInUserList: Disabled
showStatsInAdminMenuBar: Disabled
wpStatisticsChartsPrevPeriod: Disabled
wpStatisticsWidgets: Enable
disableInactiveFeatureNotices: Disabled
viewsInSingleContents: Disabled
reportFrequency: Disabled
userRoleExclusions: Not Set
ipExclusions: Not Set
excludedLoginPage: Disabled
excludedRssFeeds: Disabled
excluded404Page: Disabled
excludedURLs: Not Set
matomoReferrerSpamBlacklist: Disabled
logRecordExclusions: Disabled
minRoleToViewStats: Not Set
minRoleToManageSettings: Not Set
ipDetectionMethod: Not Set
geoIpDatabaseUpdateSource: Not Set
automaticCleanup: Disabled
purgeDataOlderThan: Not Set
phpGmpExtension: Not Installed
phpBcmathExtension: Installed
phpGzopenFunction: Installed
phpPharDataClass: Installed google-site-kit

version: 1.140.0
php_version: 8.3.12
wp_version: 6.7
reference_url: https://library.unida.gontor.ac.id
amp_mode: no
site_status: not-connected
user_status: not authenticated
verification_status: not-verified
connected_user_count: none
active_modules: site-verification, search-console, analytics-4, pagespeed-insights
recoverable_modules: none
required_scopes:
openid: ?
https://www.googleapis.com/auth/userinfo.profile: ?
https://www.googleapis.com/auth/userinfo.email: ?
https://www.googleapis.com/auth/siteverification: ?
https://www.googleapis.com/auth/webmasters: ?
https://www.googleapis.com/auth/analytics.readonly: ?
https://www.googleapis.com/auth/tagmanager.readonly: ?
capabilities:
googlesitekit_authenticate: ?
googlesitekit_setup: ?
googlesitekit_view_posts_insights: ?
googlesitekit_view_dashboard: ?
googlesitekit_manage_options: ?
googlesitekit_update_plugins: ?
googlesitekit_view_splash: ?
googlesitekit_view_authenticated_dashboard: ?
googlesitekit_view_wp_dashboard_widget: ?
googlesitekit_view_admin_bar_menu: ?
googlesitekit_view_shared_dashboard: ?
googlesitekit_read_shared_module_data::["search-console"]: ?
googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?
googlesitekit_manage_module_sharing_options::["search-console"]: ?
googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?
googlesitekit_delegate_module_sharing_management::["search-console"]: ?
googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?
enabled_features:
adsPax: ?
audienceSegmentation: ?
conversionReporting: ?
firstPartyMode: ?
gm3Components: ?
privacySandboxModule: ?
rrmModule: ?
signInWithGoogleModule: ?
active_conversion_event_providers:
contact-form-7: contact
consent_mode: disabled
consent_api: detected
search-console_shared_roles: none
search-console_management: owner
pagespeed-insights_shared_roles: none
pagespeed-insights_management: all_admins
search_console_property: https://library.unida.gontor.ac.id/
analytics_4_account_id: none
analytics_4_property_id: none
analytics_4_web_data_stream_id: none
analytics_4_measurement_id: none
analytics_4_use_snippet: yes
analytics_4_ads_conversion_id: none
analytics_4_available_custom_dimensions: none
analytics_4_ads_linked: false
analytics_4_ads_linked_last_synced_at: undefined

Sorry for my mistake, below I have re-attached the site health info

No problem at all @taufiqrriza. Thanks for sharing. From reviewing your site and your Site Health information, I don’t see any obvious cause for encountering this error. I can see some plugins that could potentially impact setup with a specific configuration, but I can’t confirm these could result in the error you’re facing. I can also see a htaccess_extra_rules: true mention, which could impact set up.

To troubleshoot further, please follow the steps below, which can help rule out third party plugins impacting set up:

1. Login to your live site from a Chrome browser incognito window.
2. Install and activate the Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google“.
5. Attempt to set up Site Kit once more.

Let me know how you get on with the above, or ask if you have any questions.

Here I add a description.
Initially the check box could not be checked, finally the google site kit could not be connected to my website.

https://drive.google.com/file/d/1caC0Dk4KsavbSo1ATjj9FqshVfMeOUue/view?usp=sharing

I have installed the Health and Check troubleshooting Plugin, and activated troubleshooting mode, when I want to activate the Google Site Kit plugin, the web experiences an error and cannot be activated, even though all plugins are inactive. Please help and direct what we can do so that the Google Site Kit can return to normal.

Thanks for checking @taufiqrriza. Is it the same google_sk_service_connection_fail error that you encounter while in troubleshooting mode? If so, I suspect something at host level is impacting setup. In the event that this is related to a known IPv6 block, please follow the steps listed here.

Let me know how you get on with this check, or ask if you have any questions.