Error in Admin

  • Resolved Scott

    (@olsonsp4c)


    5 years, 3 months ago

    here is the error in the admin: Warning: count(): Parameter must be an array or an object that implements Countable in /home/seven19/www/www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php on line 784

    says it connected but doesn’t show up on page. using the Divi theme.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 21 total)
  • Plugin Support ingasupranovich

    (@ingasupranovich)

    Hi, @olsonsp4c
    What WP-Chatbot version do you use?
    Could you please upgrade to the latest version and Log out / log in again with connecting the page.
    Let me know if the issue persists after the steps above

    Thread Starter Scott

    (@olsonsp4c)

    Hi @ingasupranovich – I am using version 4.1.5. I am not getting the error currently in the admin (today). However, the chat isn’t showing up either.

    Plugin Support ingasupranovich

    (@ingasupranovich)

    Hi, @olsonsp4c
    Try the following:
    1. Disconnect the page
    2. Log out of FB
    3. Log in to FB
    4. Connect the page
    5. Check if that plugin appeared

    Another option is to:
    1. Go to Appearance -> Theme (or Theme Editor)
    2. Find on the right panel Theme Header (header.php)
    3. Paste in between <head> and </head> tags
    <script async=”async” src=”https://static.mobilemonkey.com/js/1355817081226969.js”></script&gt;

    Thread Starter Scott

    (@olsonsp4c)

    @ingasupranovich thankyou. i did all those steps. after adding to header.php, it loaded properly. ty for your assistance!

    Scott

    Thread Starter Scott

    (@olsonsp4c)

    @ingasupranovich I spoke too soon. Now it isn’t showing up again though it says it is connected. And I get this error message in the admin:

    Warning: count(): Parameter must be an array or an object that implements Countable in /home/seven19/www/www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php on line 784

    Plugin Support ingasupranovich

    (@ingasupranovich)

    Hi, @olsonsp4c
    Could you please install the chatbot from here https://www.ads-software.com/plugins/wp-chatbot/, it has the patch.
    We already fixed what you’ve mentioned, but plugin need to be reinstalled
    Let me know if that worked

    Thread Starter Scott

    (@olsonsp4c)

    thank you @ingasupranovich! I am doing this today and will report back!

    Scott

    Plugin Support ingasupranovich

    (@ingasupranovich)

    Sure, @olsonsp4c
    Waiting on the confirmation from you

    Thread Starter Scott

    (@olsonsp4c)

    @ingasupranovich Now it seems to be working (yay!), but when updating the “Customize” tab, I receive this message, “Error: Failed updating of answering_service_v2…” Thanks!

    Scott

    Plugin Support ingasupranovich

    (@ingasupranovich)

    @olsonsp4c, the error is related to Answering Service that is in Setup tab, so I have a few questions:
    – do you see changes from Customize tab applied to the website chat widget?
    – if Save Changes again within the Customize tab, do you see the error repeated?
    – if Save Changes again within the Setup tab, do you see the error repeated?
    – do you see changes from the Setup tab applied to the website chat widget?

    Thread Starter Scott

    (@olsonsp4c)

    I also get this message in the Admin after updating my available and offline messages: “Warning: Invalid argument supplied for foreach() in /home/seven19/www/www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php on line 874”

    Thread Starter Scott

    (@olsonsp4c)

    @ingasupranovich here are my answers:
    – do you see changes from Customize tab applied to the website chat widget?

    yes i do

    – if Save Changes again within the Customize tab, do you see the error repeated?

    yes i do

    – if Save Changes again within the Setup tab, do you see the error repeated?

    no i don’t. i disconnected and reconnected the plugin to FB and did not get an error. only on the Customize tab it seems.

    that said, if I refresh the page while on that tab, I get this message, “Warning: count(): Parameter must be an array or an object that implements Countable in /home/seven19/www/www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php on line 822”

    – do you see changes from the Setup tab applied to the website chat widget?

    the only option in the setup tab that i see is to connect or disconnect the FB page. There are not any other options in this tab.

    Thread Starter Scott

    (@olsonsp4c)

    @ingasupranovich ALSO, if I go to the WordPress left menu and the flyout submenu and click “Customize” it takes me to the dashboard. I am using the Divi Theme by Elegant Themes.

    In the Subscription page I get this message: “API Key is incorrect. Please update your details in the Settings > General tab. Valid credentials are required to update your theme.”>Your Elegant Themes username or API Key is incorrect. Please update your details in the Settings > General tab. Valid credentials are required to update your theme.
    1K”

    The only place for an API key in Settings > General is for the Divi Theme. So, I’m thinking there is a conflict there that may be causing all the issues perhaps.

    Plugin Support ingasupranovich

    (@ingasupranovich)

    Hi, @olsonsp4c
    We’re struggling to reproduce the issue.
    That would be a great help if you can provide admin access to your WP so that our developer would be able to find the cause.
    If that’s ok with you, please email to [email protected] with login/password.

    Thread Starter Scott

    (@olsonsp4c)

    will do this now ??

Viewing 15 replies - 1 through 15 (of 21 total)
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