Error in free shipping

  • Resolved jceuma

    (@jceuma)


    3 months, 4 weeks ago

    Error in free shipping

    Since the last updates, free shipping with a minimum purchase amount does not work correctly.
    We have a minimum order of 8 units. The error is that for an order that goes from 8 units to 11 units, shipping is not charged. And if it is greater than 12 units, shipping is charged. This has been happening for about 8 days to a week.

    The page I need help with: [log in to see the link]

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  • Thread Starter jceuma

    (@jceuma)

    I also note:

    I have a minimum order for free shipping of €150
    Well, I see that they only charge for orders over €99
    Interestingly, from €0 to €99 they don’t charge anything

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello jceuma

    Thank you for contacting Woo support.

    Could share screenshots of the Free Shipping settings?
    I can try to replicate this issue on my end by using the same settings.

    Also, could you tell me if there are any active plugins that might affect the shipping function?

    Looking forward to your response. ??

    Best regards.

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