Error in live mode (not in test mode) | www.ads-software.com

Hi!
I have a problem in checkout with Stripe. I’ve done too many test in test mode and it works. But, in live mode appears next message “Unable to process this payment, please try again or use alternative method.”

I generate two new keys, change to live mode, follow all steps but… it doesn’t work. I ask stripe but they don’t know why occurs that.

I need help ??

If you need more information about it, please, ask me.

Thanks in advance!

ERROR:
{
“error”: {
“code”: “testmode_charges_only”,
“doc_url”: “https://stripe.com/docs/error-codes/testmode-charges-only”,
“message”: “Your account cannot currently make live charges.”,
“type”: “invalid_request_error”
}
}

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