Error: In my courses page the filter is not working

Hello,

Thank you for reaching out regarding the issue you’re experiencing with the MasterStudy plugin on your multilingual courses page.

This issue could be related to the translation process or a compatibility concern between TranslatePress and the MasterStudy plugin. While we suggest using Loco Translate and WPML which have already been integrated with MasterStudy LMS, there should be some problems to look at with other plugins like TranslatePress

To assist you better and identify the root cause, could you please check and follow these suggestions

1. Version Details: Confirm the latest versions of WordPress, MasterStudy plugin, and TranslatePress you are using. Ensuring all are up to date is crucial for compatibility and functionality.
2. Translation Settings: Translate all course and course-related materials (lessons, quizzes, etc) Share any specific settings or customizations you’ve applied in TranslatePress for the courses page. This will help in understanding how the translations are being managed.
3. Error Details: If there are any error messages or specific behaviors (like filters not displaying or not responding), please describe them in detail. Screenshots would be highly beneficial. Kindly note I have visited your page, and all filters were working normally on my end. See the screenshot. https://joxi.ru/BA03j0PCqjoEz2
4. Testing in Default Language: Confirm if all functionalities, including filters, are working perfectly in the default language (English) without any issues.

In the meantime, here are a few troubleshooting steps you can try:

• Clear Cache: If you’re using any caching plugins or server-side caching, clear the cache after making changes or updating translations. Sometimes, cached versions can cause discrepancies in functionality.
• Plugin Conflict Check: Temporarily deactivate other plugins, especially those related to translations or language management, and test the filter functionality. This can help identify if any other plugin is causing a conflict.
• Check TranslatePress Settings: Review the TranslatePress settings to ensure that the translation of dynamic content (like filters) is correctly configured.

I hope this helps, let us know if you have any more questions

Best regards,

Jacob, Support Team

Hello, Jacob

Thank you for your support :). As for why my filter is working because I stop using Translatepress Plugin? and if you want to know how filter not working you can check on https://xbeauty.asia and please help me fix the error please. Anyway, thank you for your support!

Best regards,

Leaphea

• This reply was modified 1 year ago by leaphea.

I’ve reviewed the site link you provided. Have you tried testing the case by deactivating the TranslatePress plugin? If the filter functions properly when the TranslatePress plugin is inactive, it may indicate compatibility issues with the plugins. We haven’t tested the LMS plugin with TranslatePress before, and our developers are currently working on integrating it with the WPML plugin for multilanguage users.

Best regards