Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello abbigliamentodalavoro

    Thank you for contacting WooCommerce support.

    Just to confirm, are you referring to this?

    https://snipboard.io/1sCxGf.jpg

    This appears to be a result of missing CSS. It commonly occurs when a certain CSS code is loaded properly. Sometimes caused by cache or server response time.

    To provide accurate assistance could you please send me a copy of your site’s System Status Report?

    You can find it via WooCommerce > Status.
    Select Get system report and then Copy for support.
    Once you’ve done that, you can paste the text in https://gist.github.com
    After that, you can paste the Gist link here in your reply.

    Looking forward to your response. ??

    Thread Starter abbigliamentodalavoro

    (@abbigliamentodalavoro)

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello abbigliamentodalavoro

    Thank you for your reply.

    I checked the SSR and I do not find any issue in the report.
    However, I am unable to view any product on your site.
    When I clicked on a product I was redirected to a different website which is not built using WordPress.

    Could you please share a link to the product (T-shirt Print) you showed me in the screenshot?

    I will suggest contacting your website’s theme support.
    You are using the Astra theme. This issue may be caused by the CSS code related to the theme.

    Looking forward to your response. ??

    Thread Starter abbigliamentodalavoro

    (@abbigliamentodalavoro)

    @doublezed2 the site is temporarily under maintenance so you can’t see what’s actually inside

    Hey, @abbigliamentodalavoro!

    the site is temporarily under maintenance so you can’t see what’s actually inside

    Thanks for clarifying.

    As my colleague mentioned, since you are using the Astra theme, we recommend reaching out to them so they can help you with this issue.

    You can also switch to Storefront and try to see if the issue persists, if you want to make sure the issue is the theme before reaching out to them.

    If the issue persists on Storefront, please let us know.

    Have a wonderful day!

Viewing 5 replies - 1 through 5 (of 5 total)
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