Error – incorrect item cost after changing status of the order to “completed”

  • Resolved olessol

    (@olessol)


    1 year, 2 months ago

    Hello,
Website: anso-suspension.com
Wordpress version: 6.3.1
WooCommerce Version 8.1.1
Plugin FOX - Currency Switcher Professional for WooCommerce - Version 1.4.1.2

The main currency of the site is USD - $, but it is possible to show prices in EUR - €.
(Plugin FOX - Currency Switcher Professional for WooCommerce - Version 1.4.1.2)

If the client selects the base currency as dollars, everything works fine.

If the buyer chooses Euro, everything works as well.
Everything is fine in the purchase order. All cost is correct.
Please look at Screenshot 1 :
Item cost - € 27.44 Qty-10 Total € 274.40
Items Subtotal: € 290.00
Shipping: € 0.00
Order Total: € 274.40
!!!!!!!!!!!!
But when the status of the order is changed from “processing” to “completed”, the cost of the items are displayed incorrectly.
The price for the product and the amount are displayed as if in dollars, although the Euro icon is indicated.
At the same time, the total amount of the order is displayed correctly in Euros.
Please look at Screenshot 2
Item cost - € 29.00 is wrong Qty-10 Total € 290.00 is wrong(its value in dolars !!!! )
Items Subtotal: € 290.00 is wrong (its value in dolars !!!)
Shipping: € 0.00
Order Total: € 274.40 - calculated correct.

Please help me.

Screenshot 1
https://postimg.cc/N5wkvr9M
Screenshot 2
https://postimg.cc/yD1hk4TC
    • This topic was modified 1 year, 2 months ago by olessol.
    • This topic was modified 1 year, 2 months ago by olessol.
    • This topic was modified 1 year, 2 months ago by olessol.
    • This topic was modified 1 year, 2 months ago by olessol.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter olessol

    (@olessol)

    I want to clarify. I was wrong in the post above. When the order is signed, everything is fine and the prices are correct.

    Please look at Screenshot 1 :
    Item cost – € 27.44 Qty-10 Total € 274.40
    Items Subtotal: € 274.40
    Shipping: € 0.00
    Order Total: € 274.40

    Incorrect prices appear after changing the order status from “processing” to “completed”:
    Please look at Screenshot 2
    Item cost – € 29.00 is wrong Qty-10 Total € 290.00 is wrong(its value in dolars !!!! )
    Items Subtotal: € 290.00 is wrong (its value in dolars !!!)
    Shipping: € 0.00
    Order Total: € 274.40 – calculated correct.

    • This reply was modified 1 year, 2 months ago by olessol.
    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @olessol

    From what you’ve described, it looks like there’s an issue with the FOX Currency Switcher plugin, specifically when the order status is changed from “processing” to “completed”. The plugin appears to incorrectly convert the currency from Euros to Dollars, even though the Euro symbol is still displayed.

    Since this is a third-party plugin which we don’t provide support for (please see our Support Policy), it would be best to reach out to the plugin’s developers for further assistance here. They should be able to assist you further as they have a deeper understanding of the plugin’s internal workings.

    Please provide them with the same detailed information and screenshots you’ve provided here, as it will help diagnose and resolve the issue.

    If you have any other questions or need further assistance with WooCommerce core, please don’t hesitate to ask.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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