Error installation already exists

  • My webhost support has been no help.
    I need help making sure previous version of WordPress is fully uninstalled or resetting Softaculous records so it doesn’t think I still have WordPress installed – all so that I can install WordPress

    In January I installed WordPress. I then realized, in order to keep my old site while building my new one, I needed to create my WordPress site on a localhost first.
    I could not get my old site to reload so I contacted my webhost’s support to reload it. They did something with WordPress and got my old site back up.

    On 2/24 I finished building my WordPress site on my localhost and am ready to launch it on my domain.
    Unfortunately, when I try to install WordPress I get the following error “An installation already exists at as per our records. To re-install the application please uninstall the existing installation!”.

    Softaculous thinks I already have WordPress installed However, the same page gives me the option to scan for current installations. When I scan it says no installations can be found.

    I went into File Manager and manually deleted all WordPress files that remained from the previous install. I also manually deleted the db and dbuser associated with the WordPress install. I still get the same message when I try to install WordPress.

    The wonderful people at my webhost do not seem to understand my problem, no matter how many ways I reword it. The seem to think the error message is telling me that I have SohoAdmin installed and Softaculous can’t load WordPress while I still have SohoAdmin installed.

    • This topic was modified 3 years, 9 months ago by brogoff.

    The page I need help with: [log in to see the link]

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  • Unfortunately, when I try to install WordPress I get the following error “An installation already exists at

    How are you “trying” to install WordPress? Are you using some WordPress installer in your web hosting account, or are you installing WordPress manually?

    Please note that Softaculous, SohoAdmin, or any other “click-to-install” tool in your hosting account are provided by your web host, and are not part of WordPress. We don’t know how these tools work, how they detect WordPress installations, or why they’re detecting an existing WordPress site when (as you say) no WordPress site exists. As such, we can’t help you with these tools.

    But you can always install WordPress manually without using these tools. Please see the official guide here: https://www.ads-software.com/support/article/how-to-install-wordpress/

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