Error Installing License

Hi?@alaminmollik,

Thank you for reaching out.

We have seen possible issues installing keys automatically more than 24 hours after generation. Additionally, if you are in a different browser than the one used when requesting your Free Wordfence license, you will be unable to automatically install it. In those cases, you will need to manually copy and paste the key from the email to complete the activation of Wordfence Security.

Aside from verifying that you did not copy only part of the license key, I would check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the code executing the verification check.

In some cases, disabling caching plugins resolves the issue.

Let me know how it goes.

Thanks,

Mark

I’m having the same error come up multiple times. I have registered for a Free License with the email [email protected] – and I keep getting the same error. The automatic install is initiated the very same time the email is received into the gmail account and it fails. I also tried to manually install the license within t 90 seconds of receiving the license key in email and the install still fails. The site I’m the will not complete the free license install is nrmcloud.com.

Still having issues after trying to install the license with Wordfence as the only active plugin on the site. nrmcloud.com still errors out and does not install the free license from [email protected]

Hi @acontino,

We have also seen situations in which a? fresh reinstall of the plugin or deactivating and reactivating Wordfence solves the issue.

As per the forum guidelines below, please open your own topic if the issue recurs and we would be glad to assist you:

“Unless users have the exact same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme, and configurations, then the odds are the solution for one user will not be the same for another. For this reason, we recommend people start their own topics.”

Thanks,

Mark.