Error Installing License

  • Resolved Merkucio

    (@merkucio)


    3 months ago

    Error Installing License.

    I had to uninstall wordpress for some reason. Now I’m trying to install the free license again, but in several trials I’m getting always the same message “An error occurred while installing your license key. Please try again. If the problem persists, please contact Wordfence Support”.
    I assume the “old license number” (which I lost) is still stored somewhere and causing a conflict.
    Is there a way to check that? What should I do to get my license registered? Thanks!

    Same happened even after I tried manually install license code and email.

    What to do?

    • This topic was modified 3 months ago by Merkucio.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @merkucio, Thank you for reaching out.

    We have seen possible issues installing keys automatically more than 24 hours after generation. Additionally, if you are in a different browser than the one used when requesting your Free Wordfence license, you will be unable to automatically install it. In those cases, you will need to manually copy and paste the key from the email to complete the activation of Wordfence Security.

    Aside from verifying that you did not copy only part of the license key, I would check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the code executing the verification check.

    In some cases, disabling caching plugins resolves the issue.

    Let me know how it goes.

    Thanks,

    Thread Starter Merkucio

    (@merkucio)

    Browser is same. Manually activation doesn’t work too.

    Time – immidiately after generation.

    Cache and all other plugins were deactivated.

    And I did not copy only part of the license key,

    Any ideas?

    • This reply was modified 3 months ago by Merkucio.
    • This reply was modified 3 months ago by Merkucio.
    • This reply was modified 3 months ago by Merkucio.
    • This reply was modified 3 months ago by Merkucio.
    • This reply was modified 3 months ago by Merkucio.
    • This reply was modified 3 months ago by Merkucio.
    Thread Starter Merkucio

    (@merkucio)

    Hello,

    Any solution after 10 days?

Viewing 3 replies - 1 through 3 (of 3 total)
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