Error: Invalid OAuth access token – NOT Using Custom Access Token

  • Resolved brianjohnsondesign

    (@brianjohnsondesign)


    2 years, 2 months ago

    The plugin started saying that I couldn’t connect to Facebook due to an error.

    API Error 190:
    Invalid OAuth 2.0 Access Token

    Your instructions for how to deal with this are:

    “To fix this issue, first ensure you have the latest version of the plugin. If not, update the plugin to the latest version (you can find the latest version numbers in the change logs here: Pro, Free). Then, update your Page Source in the Settings tab for the specific feed. If you’re having an issue updating the plugin then please see this FAQ.”

    I did all of that. I deleted the feed from “Manage Sources” and then re-added and authorized it following the prompts.

    I do NOT have a custom Access Token. I don’t even know where I would add that.

    I also updated this plugin and all others, themes, and WordPress, and updated to PHP 8.1. The problem remains.

    What should I do?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @brianjohnsondesign,

    Thanks for contacting us! We’ll need some more information to better investigate this issue, so could send us a support request here, and include the System Info from the plugin in the request? You can find the System Info here:

    1. WordPress DashBoard – Facebook Feed – click on the “Help” button in the upper right corner of the page. This takes you to our Support page.

    2. Scroll down to the System Info section on the Support page.

    3. Click the Copy button on the right-hand side of the System Info title.

    4. Paste the ‘System Info’ into your reply.

    ?
    ?
    Thanks!

    Louis

    Thread Starter brianjohnsondesign

    (@brianjohnsondesign)

    I opened up a support ticket and included the system info, thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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