ERROR: IP range has been blocked

Hello, @stanthonyholidaycottages.

You are using an old plugin version.

Please, do the following:
1. Log in to your Hosting Account.
2. Locate the folder of your website.
3. Delete the plugin folder “security-malware-firewall” here:
? <WordPress-root-folder>/wp-content/plugins/security-malware-firewall

Then install it again:
https://cleantalk.org/help/install-wordpress-security

Did it help?

Thanks for your response!

This is probably going to sound rather dumb now, but how do I access the Hosting Account?

Simply visit the hosting company homepage your website is located into. Each popular hosting company offers accounts for their clients.

I’ve googled the error text from your initial post and found out that the issue is not connected to the CleanTalk plugin. Such errors come from this plugin:
https://www.ads-software.com/plugins/login-lockdown/

Please, delete its folder in your hosting account or contact their support:
https://www.ads-software.com/support/plugin/login-lockdown/

Thank you.

Hello,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.