Error loading payment on checkout page

  • Hello, I have an error on the payment page.

    When I go to the payment page to make the payment, the sections to enter the payment details of Mercado Pago are forever loading, making it impossible to make the payment.

    As you can see in this screenshot.

    https://www.awesomescreenshot.com/image/30412407?key=5926027a6914dd02f2eea692e5e7aa6e

    You can reproduce the error yourself. Please try to purchase one item

    During the tests I did, I noticed that this error only occurs when Mercado Pago – Checkout Pro and Mercado Pago for Credit and Debit Cards are active.

    If I leave only PIX and Boleto, this error does not occur.

    With the Mercado Pago error log activated, I have this return:

2022-20-07 @ 19:00:52 - [get_credentials_wrapper]: Cache response

2022-20-07 @ 19:00:52 - [get_credentials_wrapper]: Cache response

2022-20-07 @ 19:00:52 - [get_credentials_wrapper]: Cache response

2022-20-07 @ 19:00:52 - [get_credentials_wrapper]: Cache response

2022-20-07 @ 19:00:52 - [get_payment_methods]: Cache response

2022-20-07 @ 19:00:52 - [get_payment_methods]: Cache response

2022-20-07 @ 19:00:53 - [get_payment_methods]: Cache response

2022-20-07 @ 19:03:03 - [Execute cURL]: It took 0.256469 seconds to transfer a request to https://api.mercadopago.com/v1/payment_methods

2022-20-07 @ 19:03:03 - [Execute cURL]: It took 0.058439 seconds to transfer a request to https://api.mercadopago.com/plugins-credentials-wrapper/credentials

2022-20-07 @19:03:03 - [get_credentials_wrapper]: Cache response

2022-20-07 @19:03:03 - [get_credentials_wrapper]: Cache response

2022-20-07 @19:03:03 - [get_credentials_wrapper]: Cache response

    This error is constant and is being generated uninterruptedly in the Mercado Pago log

    I’m not using any kind of cache

    My server uses litespeed

    I did another installation on the server and everything worked normally. It means the error is not on the server.

    I also disabled all plugins and the theme, but the error remains.

    Server PHP Error Log doesn’t tell me anything either

    What could be happening? I believe that Mercado Pago is not correctly delivering the data to make payment by card.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Mercado Pago

    (@mercadopago)

    Olá @juniorjlk

    Primeiramente obrigado pelo contato.
    Para que possamos entender o problema e prestar auxílio de forma mais próxima, por favor, entre em contato com o nosso suporte com mais informa??es pelo link abaixo.

    BR – https://www.mercadopago.com.br/developers/pt/support

    Obrigado!
    Equipe Mercado Pago

    Thread Starter Bezerra

    (@juniorjlk)

    Reinstalei o WordPress iniciei do zero novamente e agora esta tudo certo.

    Depois o erro retornou novamente e pude identificar a causa. Quando o debug do WordPress está ativado o Mercado Pago da esse erro. Acredito que o debug deva retornar uma string no script do Mercado Pago e isso deve causar um erro corrompendo o código.

Viewing 2 replies - 1 through 2 (of 2 total)
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