Often this Fetch Error is related to a server performance issue.
We’d recommend the following steps:
1. Verify your web hosting is not having any performance issues. Often low bandwidth web hosting creates load performance issues with the POS. We’d recommend using a high performance web hosting provider.
2. We’d recommend using a minimum of 256 WordPress memory limit or higher.
3. Perform Theme/Plugin conflict testing. Please use our Theme/Plugin documentation to verify no plugins or themes are creating a server issue. Deactivate all plugins expect WooCommerce and the POS. Verify if the Fetch Error is fixed. If yes, activate one plugin at a time to identify the conflict.
4. Force Sync. Sometimes the POS does not fully sync on loading due to server performance. To perform a manual force sync. Click the Support option in the menu. Scroll down to the bottom. Click Clear Cached Data. After data is cleared. Click Force Sync on all Options for the POS. Here is a video showing the process to Force Sync: https://www.loom.com/share/eb84f577f6014be096b3c927b4eb2013
If you continue to experience the error. Please reopen the post and provide us the following logs or submit a support ticket at bizswoop.com/support for submitting logs
1. WooCommerce Status Log.
– To find this log. Click WooCommerce. Click Status, Click “Get Status Report”. Click “Copy for Support” and send to us.
2. POS Support Log.
– To submit this log. Click Support. Click the option “Send POS system report” and Click Send
