error loging in

  • hi,

    I just created a subdomain in the cPanel and installed WP via Softaculous, got confirmation email and everything. Anyways when I try to login I get “incorrect username or password” error. I checked it several times and they are both correct. Is this a bug on my hosting provider end or is it softaculous? please help me out here

    thank you in advance

    Aldin

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator James Huff

    (@macmanx)

    What is the URL of the site with the problem?

    Have you checked out the Create a Network documentation for sub-domains and the Softaculous section?

    Thread Starter aldin30

    (@aldin30)

    the reason I want to install a subdomain is to install the main-wp plugin there and then monitor/backup/update all my other sites and client sites from there. but maybe there is a better option?

    Moderator James Huff

    (@macmanx)

    That should work. Have you solved the login problem?

    Thread Starter aldin30

    (@aldin30)

    my hosting support guys are looking at it now, hopefully they’ll solve it soon

    Moderator James Huff

    (@macmanx)

    Excellent, please let us know what it was!

    Thread Starter aldin30

    (@aldin30)

    they managed to log in and told me I was using the username wrong!?!? I don’t know what that means but anyway afterwards I was able to log in. I installed the MainWP plugin and played around a little and left it to finish the setup later. but today I can’t open the subdomain (neither the login page nor the frontend interface). I get “this page is not available”

    I opened another ticket with the support, let’s see if they can fix it

    Moderator James Huff

    (@macmanx)

    Yeah, what username you use shouldn’t have anything to do with whether or not a subdomain exists.

    Hopefully they can figure this out for you.

Viewing 8 replies - 1 through 8 (of 8 total)
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