Error looking transaction

  • Hi,
    When trying to test the integration i get redirected to the order received page. The transaction details is not being displayed, instead i get “There was an error while looking up the details of your payment information. A sales person has been notified”

    i checked the log this what i got


    Array
    (
    [merchantid] => 10262
    [amount] => 10000
    [currency] => NGN
    [merch_txnref] => 19-11626-1485111777
    [name] => Ayo Bamigbola
    [names] => Ayo Bamigbola
    [email_address] => [email redacted]
    [phone_number] => 07037753446
    )

    01-22-2017 @ 20:04:52 - Transaction details received on user return from GlobalPay:
    Array
    (
    [key] => wc_order_588501dc168ba
    )

    01-22-2017 @ 20:04:52 - Connecting to GlobalPay at https://demo.globalpay.com.ng/GlobalpayWebService_demo/service.asmx?wsdl
    01-22-2017 @ 20:04:52 - Error looking transaction\nwsdl error: Getting https://demo.globalpay.com.ng/GlobalpayWebService_demo/service.asmx?wsdl - HTTP ERROR: cURL ERROR: 1: Protocol "https" not supported or disabled in libcurl<br>url: https://demo.globalpay.com.ng:443/GlobalpayWebService_demo/service.asmx?wsdl<br>content_type: <br>http_code: 0<br>header_size: 0<br>request_size: 0<br>filetime: -1<br>ssl_verify_result: 0<br>redirect_count: 0<br>total_time: 0<br>namelookup_time: 0<br>connect_time: 0<br>pretransfer_time: 0<br>size_upload: 0<br>size_download: 0<br>speed_download: 0<br>speed_upload: 0<br>download_content_length: -1<br>upload_content_length: -1<br>starttransfer_time: 0<br>redirect_time: 0<br>redirect_url: <br>primary_ip: <br>certinfo: Array<br>primary_port: 0<br>local_ip: <br>local_port: 0<br>

    Will appreciate your help.

    Regards

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Author Feyisayo Akinboboye

    (@feyisayo)

    Hello there.

    It appears that there is an SSL certificate issue GlobalPay’s demo lookup service. When I tried loading the look up URL in a browser it reported that the issuer certificate is unknown.

    This is not a problem with the plugin so you will have to escalate this issue to GlobalPay.

    Let me know if I can provide more information.

    Thread Starter Ayjogo

    (@ayjogo)

    Thank very much Sir.

    I will get in touch with Globalpay and get back to you.

    Regards

    Thread Starter Ayjogo

    (@ayjogo)

    Gudday sir,
    I just got a reply from Globalpay and this was thier reply

    “I have escalated to our security team, but this does not stop you from getting the results we are looking for.

    The live site has no such issues. You can confirm at https://www.globalpay.com.ng&#8221;

    I think what they are talking of are the details of the transaction the receipt/order recieved page, I can confirm that the details of the payer shows up but the transaction status details are not there. I’d like to see the status of the payment, the status of the transaction, the transaction reference number and the channel that was used. All these details are returned from GlobalPAY.

    Will really appreciate your help on this.

    Plugin Author Feyisayo Akinboboye

    (@feyisayo)

    Ok then.

    Here is something you can try:
    1) Open the file woocommerce-globalpay.php

    2) Change line 473 to $endpoint = 'https://demo.globalpay.com.ng/GlobalpayWebService_demo/service.asmx?wsdl';

    After this, retry the transaction and let me know the outcome.

    Thread Starter Ayjogo

    (@ayjogo)

    Hi,
    I tried Making the changes but unfortunately it did not work.

    Same error.

    Plugin Author Feyisayo Akinboboye

    (@feyisayo)

    Ok.

    Once I have a spare moment I will try and get back to you

    Plugin Author Feyisayo Akinboboye

    (@feyisayo)

    Hello there.

    I just tried this and I did not get this error.

    It is possible that the issue is with your server. Can you try using another server?

    Furthermore, please share the system status from WooCommerce. It can be found at wp-admin/admin.php?page=wc-status

    Thread Starter Ayjogo

    (@ayjogo)

    Goodday sir, sorry i didnt get back to you quickly. I reinstalled the site on fresh server. but i am still getting the “There was an error while looking up the details of your payment information. A sales person has been notified”

    This is the screenshot of my wc-status
    https://prnt.sc/e5xzhk

    Thanks

    Plugin Author Feyisayo Akinboboye

    (@feyisayo)

    Hello there,
    Can you post the logs from this server?

    Furthermore, was it a server from a different webhost?

    Thread Starter Ayjogo

    (@ayjogo)

    02-05-2017 @ 20:28:58 – Generating payment form for order #3416.
    02-05-2017 @ 20:28:58 – User redirected to GlobalPay with the following:
    GlobalPay URL: https://demo.globalpay.com.ng/globalpay_demo/paymentgatewaycapture.aspx

    [Moderator’s note: please scrub private information like customer email addresses before posting.]

    • This reply was modified 8 years ago by Kathryn Presner. Reason: error codes were full of email addresses
    Thread Starter Ayjogo

    (@ayjogo)

    Find attached the error log. Same Webhost…

    [Moderator’s note: please remove private information like customer email addresses before posting.]

    • This reply was modified 8 years ago by Kathryn Presner. Reason: error codes were full of email addresses
    • This reply was modified 8 years ago by Kathryn Presner.
    Thread Starter Ayjogo

    (@ayjogo)

    The logs below… Same host different server

    02-05-2017 @ 20:28:58 – Generating payment form for order #3416.
    02-05-2017 @ 20:28:58 – User redirected to GlobalPay with the following:
    GlobalPay URL: https://demo.globalpay.com.ng/globalpay_demo/paymentgatewaycapture.aspx

    [Moderator’s note: please remove all email addresses before posting again.]

    • This reply was modified 8 years ago by Kathryn Presner. Reason: error codes were full of email addresses
    Thread Starter Ayjogo

    (@ayjogo)

    [ Redacted ]

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @ayjogo Please do not post large volumes of data in these forums. It contained email addresses and that’s not a good idea.

    If you want, post it to your own pastebin.com account and share the link to that paste instead.

    Plugin Author Feyisayo Akinboboye

    (@feyisayo)

    @jdembowski thanks for pointing that out.

    I should have advised @ayjogo about that.

    @ayjogo please use pastebin instead and post the link here

Viewing 15 replies - 1 through 15 (of 18 total)
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