error message

  • Resolved labalme

    (@labalme)


    3 years, 6 months ago

    Hello, when testing the “test” mode I get an error message. Do you know of this and how can I fix it?
    ” No such customer: ‘cus_JSqnMNhLzFc4fL’; a similar object exists in live mode, but a test mode key was used to make this request.
    ”
    Thank you in advance

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @labalme

    When you switch the plugin from test mode to live mode you need to refresh your checkout page.

    It sounds to me like you updated the mode in one browser window but didn’t refresh the page where you’re processing the order.

    Kind regards

    Thread Starter labalme

    (@labalme)

    Hello @mrclayton , unfortunately I had tried to clear the browser cache. I also just launched the site in private browsing with another browser (so without open session) and the problem is the same. I also tried to deactivate all the plugins and activate the default theme and unfortunately it does not work either…
    I don’t see where the problem comes from, could you help me?
    Thanks

    Thread Starter labalme

    (@labalme)

    @mrclayton Moreover it works with other stripe plugins (but I want to use yours because it is the best).

    Plugin Author Payment Plugins

    (@mrclayton)

    Do you have a some kind of caching enabled?It’s possible the JavaScript variable that contains the publishable key is being cached on the checkout page.

    Another option is you can navigate to the edit profile page of the word press admin and scroll down to where you see your stripe customer ID and remove it and save.

    Kind regards

    Thread Starter labalme

    (@labalme)

    Great!!! thank you very much it seemed to work. Have a nice day and thanks again

Viewing 5 replies - 1 through 5 (of 5 total)
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