Error Message

  • Resolved nrtdesign

    (@nrtdesign)


    2 years, 7 months ago

    Our website suddenly had a fatal error regarding this plugin. We received an email notification of this last night. And now when we go into the Orders and click on an order, it displays a long error message in the right hand column and nothing in the order displays.

    The error is essentially this:

    No such file or directory in /home/customer/www/xxxx/public_html/wp-content/plugins/myworks-woo-sync-for-quickbooks-online/includes/lib/quickbooks-lib/QuickBooks/Loader.php on line 56

    Any suggestions?

    FYI – The plugin wasn’t updated recently, nor were any of the WooCommerce plugins updated recently.

Viewing 1 replies (of 1 total)
  • Plugin Author MyWorks

    (@myworksdesign)

    @nrtdesign Thanks for reaching out!

    Have you ensured you’re on the most recent version of our helper plugin – v2.5.4? That does resolve a conflict with recently updated areas of the QuickBooks Online API that may be causing what you’re seeing above.

    As a reminder, the best and fastest way for our support team to give you a hand with any support questions is in our support site at https://support.myworks.software. They are available 24/7 via ticket and do an excellent job at responding quickly / helping resolve any questions, and they’d be happy to help you!

Viewing 1 replies (of 1 total)
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