Error message after paypal payment

  • Resolved immergruen

    (@immergruen)


    6 years, 2 months ago

    Customer gets the following error message after paypal payment. After returning to the dealer’s site she gets the following message: YOUR ORDER WAS CANCELED.

    Order was debited from me and paypal also.

    What is the problem?

    • This topic was modified 6 years, 2 months ago by immergruen.
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  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @immergruen

    That error message isn’t specific to WooCommerce. The most common issue with PayPal is with the IPN improperly marking an order as canceled but I don’t that’s the problem here, but can you confirm the IPN is properly setup?

    https://docs.woocommerce.com/document/paypal-standard/#section-6

    My assumption though is that the issue is likely caused by a theme or plugin conflict. As a first step, could you try switching back to a default theme like Twenty Seventeen and disable all plugins except for WooCommerce to see if this resolves the issue? If so, then re-enable each one at a time until you find the one that’s causing the conflict.

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