Error message at checkout

  • Resolved tearose2

    (@tearose2)


    3 years, 5 months ago

    Have had three instances of this error message, yesterday and today, when customers attempt to checkout.

    Error: [{“message”:”Checkout is already completed.”,”locations”:[{“line”:1,”column”:3227}],”path”:[“checkoutLineItemsReplace”]}]

    I set up a new account, and purchased an item without a hitch yesterday. Today, the item is still in the cart, and I get the same error message as above when I try to checkout.

    Plugins are up to date, and theme, wordpress, and php

    Thanks so much!

    (Also sent email, but realized I should post here. Thanks!)

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter tearose2

    (@tearose2)

    An additional note on this: For repeat customers affected (thus far), products have remained uncleared in their carts since their last orders placed in late February and in early March.

    Am contacting customers likely to be affected and am delaying a newsletter.

    Not at all sure how to proceed.

    Thread Starter tearose2

    (@tearose2)

    Anyone? Any ideas? Should I uninstall, reinstall, and re-connect? I’m stressing….

    Plugin Author andrewmrobbins

    (@andrewmrobbins)

    @tearose2

    Hey there,

    If you clear your browser cache that should fix it. However, you would need to tell your customers to clear their cache as well.

    There is a bug in the current version of the plugin which prevents the previous checkout session from clearing after someone places an order. I’m working on pushing out a fix for next week.

    Thread Starter tearose2

    (@tearose2)

    I should have thought of clearing the browser cache. Always a good place to start. That cleared my cart. Okay, I’ll let customers know, as needed, and will look forward to the fix. At least this forced me to update my PHP and the Webhook API.

    Thanks for the response, Andrew.

    Plugin Author andrewmrobbins

    (@andrewmrobbins)

    @tearose2

    No problem! I just released version 3.7.1 — feel free to update and check.

    Thread Starter tearose2

    (@tearose2)

    3.7.1 Looks great! Thank you! Marking as resolved. : )

    Plugin Author andrewmrobbins

    (@andrewmrobbins)

    Thanks! Glad this worked for ya.

Viewing 7 replies - 1 through 7 (of 7 total)
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