error message during malware scan

  • Resolved vanessa6297

    (@vanessa6297)


    2 years, 1 month ago

    I recently reinstalled the software and was running the malware scan and see this error message:
    Unexpected response code: 503. Error: Error
    Stage: frontend_analysis

    I haven’t changed any settings but don’t know what caused the error.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello, @vanessa6297

    Please, deactivate the CleanTalk plugin with the Complete Deactivation option:
    WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> enable “Complete Deactivation” —> Save Changes.
    Plugins —> Installed plugins —> Security by CleanTalk —> Deactivate and Activate

    Did it help?

    Thread Starter vanessa6297

    (@vanessa6297)

    Thanks, I’ll try this. I’ll run a new scan on Tuesday. If I have any other issues I’ll follow up with this question.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    You’re welcome!

    Feel free to contact us.

    Thread Starter vanessa6297

    (@vanessa6297)

    Edit: the error message during scan now states this: Nonce had been changed. Please, restart the scan.
    Stage: frontend_analysis

    I ran a new scan and I see the previously posted error. It still displays an error on the front-end analysis it’s not displaying the 503 error.

    the dashboard states the following:

    Error establishing a database connection
    This either means that the username and password information in your wp-config.php file is incorrect or that contact with the database server at localhost could not be established. This could mean your host’s database server is down.

    • This reply was modified 2 years, 1 month ago by vanessa6297.
    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Could you please disable the “Use WordPress HTTP API” option?

    WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings —> disable “Use WordPress HTTP API” —> Save Changes.

    Did it help?

    Thread Starter vanessa6297

    (@vanessa6297)

    Edit: I turned off the use WordPress API but still encounter this error message during a new scan: Nonce had been changed. Please, restart the scan.
    Stage: frontend_analysis

    I’ll try this and update the post if there are any further issues.

    • This reply was modified 2 years, 1 month ago by vanessa6297.
    Plugin Support SergeM

    (@serge00)

    Okay, @vanessa6297.
    Let us know the results.

    Thread Starter vanessa6297

    (@vanessa6297)

    Every update I tried to run yesterday after following the original instructions I seem to encounter an error. It is a 503 server connection error or a Nonce had been changed. Please, restart the scan.
    Stage: frontend_analysis error.

    I deactivated the Use WordPress HTTP API in the security plugin and clean talk antispam but still have errors.
    We are back to the following error message:

    Unexpected response code: 0. Error: timeout
    Stage: frontend_analysis

    I’m going to reach out to my hosting provider and see if they can give me some clarity on the issue as well while I wait for your reply.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    We need additional details about your website.
    Please contact us via our private Ticket System: https://cleantalk.org/my/support/open; and add a link to this topic, so we can identify you quickly.

    Thread Starter vanessa6297

    (@vanessa6297)

    Thanks for the tip the support request has been created. I also linked to this question per your suggestion.

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Thank you @vanessa6297.

    We have received a ticket from you. Let’s continue our conversation there.

Viewing 11 replies - 1 through 11 (of 11 total)
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