Error message: Uncaught Error: Access to undeclared static property

  • Resolved andynymous

    (@andynymous)


    4 years, 5 months ago

    Hi,

    I’m facing the following error and the site goes into recovery mode when I try activating the plugin. Could you please help with this?

    An error of type E_ERROR was caused in line 63 of the file <path removed>/wp-content/plugins/facebook-for-woocommerce/facebook-commerce-pixel-event.php. Error message: Uncaught Error: Access to undeclared static property: WC_Facebookcommerce_WarmConfig::$fb_warm_is_advanced_matching_enabled in <path removed>/wp-content/plugins/facebook-for-woocommerce/facebook-commerce-pixel-event.php:63 Stack trace: #0 <path removed>/wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php(156): WC_Facebookcommerce_Pixel::initialize() #1 <path removed>/wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php(237): WC_Facebookcommerce_Integration->init_pixel() #2 <path removed>/wp-content/plugins/woocommerce/includes/class-wc-integrations.php(41): WC_Facebookcommerce_Integration->__construct() #3 <path removed>/wp-content/plugins/woocommerce/includes/class-woocommerce.php(556): WC_Integrations->__construct() #4 <path removed>/wp-includes/class-wp-hook.php(287): WooCommerce->init(”) #5 <path removed>/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hey?@andynymous,

    Thanks for writing to us about our plugin! I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. ??

    As a first step here, would you please confirm which version of the Facebook for WooCommerce plugin is installed on your site?

    Thanks,
    Tamara ??
    SkyVerge

    Thread Starter andynymous

    (@andynymous)

    Hi Tamara,

    I’m using 1.11.4.

    Best,
    Anindya

    Thread Starter andynymous

    (@andynymous)

    Hi Tamara,

    I’m using v1.11.4.

    Best,
    Anindya

    We use the same version and have the same issue. Here is our exact error:

    [06-Jun-2020 13:15:31 UTC] PHP Fatal error:  Uncaught Error: Access to undeclared static property: WC_Facebookcommerce_WarmConfig::$fb_warm_is_advanced_matching_enabled in /home/mycoolwebsite/public_html/wp-content/plugins/facebook-for-woocommerce/facebook-commerce-pixel-event.php:63
Stack trace:
#0 /home/mycoolwebsite/public_html/wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php(156): WC_Facebookcommerce_Pixel::initialize()
#1 /home/mycoolwebsite/public_html/wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php(237): WC_Facebookcommerce_Integration->init_pixel()
#2 /home/mycoolwebsite/public_html/wp-content/plugins/woocommerce/includes/class-wc-integrations.php(41): WC_Facebookcommerce_Integration->__construct()
#3 /home/mycoolwebsite/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php(556): WC_Integrations->__construct()
#4 /home/mycoolwebsite/public_html/wp-includes/class-wp-hook.php(287): WooCommerce->init('')
#5 /home/mycoolwebsite/public_html/wp-includes/class-wp-hook.php(311): WP_Hoo in /

    Please keep us updated when a fix is ready. Right now the plugin is unusable.
    Thank you!

    Hey @andynymous and @mb-jan,

    I’m so sorry for the delay in getting back to you! As I was having trouble replicating this error, I checked in with a couple of our team members here and they weren’t able to replicate this error either.

    As such, I would like to take a closer look at your sites to see if I can track down what’s causing the issue here. Would you please reach out to our support team through our site and send a link to this post along with WordPress admin credentials for your site? Please be sure not to post any sensitive data in the forum here ??

    Thanks,
    Tamara
    SkyVerge

    Hey Tamara,

    Thank you for your message. I just submitted a support request and sent you the admin login details.

    I hope this helps.

    Best regards,

    Jan

    Hey Jan,

    Thanks so much for contacting our support team! I’ve received your request and will takeover troubleshooting there.

    Cheers,
    Tamara ??

    Hey @andynymous,

    I’ve received your support request as well so I will mark this forum post resolved and take over troubleshooting from our helpdesk.

    Thanks,
    Tamara ??

    For anyone else having the issue. SkyVerge Support did a great job and found the issue. We were using the Facebook Pixel plugin. In the past year, Facebook seemed to have released a new version that does not show up in the WordPress updater. So the solution was to remove the old Facebook Pixel plugin and install the new one.

    Hey @mb-jan,

    Thanks so much for the kind words here! Tamara is out this week, though I will make sure to pass on the message to her. I’m very glad that we could get that resolved for you and your products syncing again!

    If you ever have any other queries or issues, please don’t hesitate to reach out.

    Cheers,

    Simon.

Viewing 10 replies - 1 through 10 (of 10 total)
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