Error message when filling the form

  • Resolved marinedebard

    (@marinedebard)


    3 years, 8 months ago

    Hi!
    I am building a website for a client and I am using MailOptin.

    I used the short code of the form to put it in a DIVI module, it appears well but when I want to test it and fill the form : there is a message error when I click “send”
    In French : “Il y a eu une erreur lors de l’enregistrement de votre contact. Veuillez réessayer.”

    I don’t know what the problem is. My client already used MailOptin with Elementor. It was already linked to Mailjet.
    All I did was :
    1. to duplicate her old form,
    2. to modify the appearance of the new form
    3. Deactivate the old form and activate the new one
    4. Copy and paste the short code in my DIVI module.

    Do you have any idea please ?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    Can you check the integration logs of the connected integration and send us the screenshot to help further investigate.

    See how to: https://mailoptin.io/article/view-error-log/

    Thanks.

    Plugin Support Ibrahim Nasir

    (@ibrahimkh4l33l)

    Hello ????,

    The error displayed is “There was an error saving your contact. Try Again” Please see this fix

    You can also send us a support ticket here to enable us help you better.

    Kind regards

    Thread Starter marinedebard

    (@marinedebard)

    @shoboysnr Thank you!
    Here it is :

    cURL error 28: Connection timed out after 10001 milliseconds
cURL error 28: Connection timed out after 10001 milliseconds
0: stdClass Object
(
    [ErrorMessage] => Object properties invalid
    [StatusCode] => 400
    [ErrorInfo] => stdClass Object
        (
            [Properties] => Array
                (
                    [0] => stdClass Object
                        (
                            [name] => Property not defined
                        )

                )

        )

)

2021-03-05 16:17:15: 0: stdClass Object
(
    [ErrorMessage] => Object properties invalid
    [StatusCode] => 400
    [ErrorInfo] => stdClass Object
        (
            [Properties] => Array
                (
                    [0] => stdClass Object
                        (
                            [name] => Property not defined
                        )

                )

        )

)

2021-03-05 16:17:27: 0: stdClass Object
(
    [ErrorMessage] => Object properties invalid
    [StatusCode] => 400
    [ErrorInfo] => stdClass Object
        (
            [Properties] => Array
                (
                    [0] => stdClass Object
                        (
                            [name] => Property not defined
                        )

                )

        )

)

2021-03-05 16:22:25: 0: stdClass Object
(
    [ErrorMessage] => Object properties invalid
    [StatusCode] => 400
    [ErrorInfo] => stdClass Object
        (
            [Properties] => Array
                (
                    [0] => stdClass Object
                        (
                            [name] => Property not defined
                        )

                )

        )

)

2021-03-05 16:23:28: 0: stdClass Object
(
    [ErrorMessage] => Object properties invalid
    [StatusCode] => 400
    [ErrorInfo] => stdClass Object
        (
            [Properties] => Array
                (
                    [0] => stdClass Object
                        (
                            [name] => Property not defined
                        )

                )

        )

)

2021-03-05 16:27:16: 0: stdClass Object
(
    [ErrorMessage] => Object properties invalid
    [StatusCode] => 400
    [ErrorInfo] => stdClass Object
        (
            [Properties] => Array
                (
                    [0] => stdClass Object
                        (
                            [name] => Property not defined
                        )

                )

        )

)

2021-03-08 16:37:09: 0: stdClass Object
(
    [ErrorMessage] => Object properties invalid
    [StatusCode] => 400
    [ErrorInfo] => stdClass Object
        (
            [Properties] => Array
                (
                    [0] => stdClass Object
                        (
                            [name] => Property not defined
                        )

                )

        )

)

2021-03-08 16:41:50: 0: stdClass Object
(
    [ErrorMessage] => Object properties invalid
    [StatusCode] => 400
    [ErrorInfo] => stdClass Object
        (
            [Properties] => Array
                (
                    [0] => stdClass Object
                        (
                            [name] => Property not defined
                        )

                )

        )

)

2021-03-09 11:04:41: 0: stdClass Object
(
    [ErrorMessage] => Object properties invalid
    [StatusCode] => 400
    [ErrorInfo] => stdClass Object
        (
            [Properties] => Array
                (
                    [0] => stdClass Object
                        (
                            [name] => Property not defined
                        )

                )

        )

)
    Thread Starter marinedebard

    (@marinedebard)

    @ibrahimkh4l33l thank you ?? I sent a ticket…

Viewing 4 replies - 1 through 4 (of 4 total)
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