Error Message when opening my website – cannot access login page either.

  • Hello all,

    I started receiving below error message when visiting my website (www.reappartners.com) on 10/5.

    There have been no recent changes / adjustments made to the site. It just stopped working all of a sudden.

    I have attempted to access the wordpress login page, however, all sub domain pages under the domain return with the same error message. So I am not able to access anything in my wordpress account either…

    Finally, I am non-technical, so I may have more follow up questions compare to other users.

    Thanks so much!!

    Error Message:
    Warning: require_once(/home/content/00/10512700/html/wp-includes/cache.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/00/10512700/html/wp-includes/load.php on line 392

    Fatal error: require_once() [function.require]: Failed opening required \\\’/home/content/00/10512700/html/wp-includes/cache.php\\\’ (include_path=\\\’.:/usr/local/php5_3/lib/php\\\’) in /home/content/00/10512700/html/wp-includes/load.php on line 392

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  • I’m not 100% sure on this one, but I think my first move would be to get FTP access to the site and rename the wp-content/plugins directory. That would rule out any misbehaving plugins and with any luck would allow you to login

    However, this does look like something other than a plugin, I’m just hoping that disabling the plugins would stop that call from being made.

    Hello W_REAP!

    See if the following link helps. I came across your posting and found this thread with the same issue.

    https://www.ads-software.com/support/topic/php-warning-require_once-failed-to-open-stream

    TL;DR

    1. Check that your ABSPATH (I think wp-settings.php) is pointing to the correct WordPress installation path. For example, if you installed WordPress in a specific folder the path should match the installation location.

    2. On the back end go to Settings – General and see what the URLs are in the two URL fields. If the URLs are different, this may be the issue you are experiencing.

    Good Luck!

Viewing 2 replies - 1 through 2 (of 2 total)
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