Error message when submit

Hello @sophiet !

I’m very sorry to hear that you’re experiencing this issue!

I’ve checked the form and I saw the same error message as well. When checking further, it turned out that the background request that should send the form is returning a 404 error for some reason. It’s definitely not expected.

I would suggest to try the following:

– visit Settings >> Permalinks in wp-admin and click on Save
– clear all caches on the site
– try to submit the form again and see if that worked

Kind regards,
Pawel

Nope ??
Nothing new, it’s still not working

Hi there @sophiet

I see an error 404 on the admin-ajax.php script when I try to submit your form as well. This can sometimes be due to low system resources.

Would you please let us know what is set for the following on your site?

WP_MEMORY_LIMIT
WP_MAX_MEMORY_LIMIT
max_execution_time

If you’re not sure how to find that information, a screenshot of the Server section you’ll find in your site’s wp-admin under Tools > Site Health > Info would be fine. ??

Cheers!
Patrick

Hi,
Here are the informations in the tools>Site Health>info>Server

Architecture serveur	Linux 3.10.0-962.3.2.lve1.5.60.el7.x86_64 x86_64
Serveur web	Apache
Version de PHP	7.4.23 (Supporte les valeurs 64 bits)
PHP SAPI	litespeed
Valeur maximale des variables PHP	250000
Limite d’exécution PHP	360
Limite de mémoire PHP	512M
Temps d’entrée max	360
Taille maximale de téléversement de fichier	512M
Taille maximale d’envoi de PHP	512M
Version de cURL	7.71.0 OpenSSL/1.1.1d
SUHOSIN est-il installé ?	Non
La bibliothèque Imagick est-elle disponible ?	Non
Les permaliens sont-ils pris en charge ?	Oui
Règles du .htaccess	Des règles personnalisées ont été ajoutées à votre fichier .htaccess.

I change my formular page and put it at https://mapausedetox.sophieterrier.com/essai/

Thanks

Hi @sophiet

Thank you for the information.

The PHP values are fine.

I am wondering if the issue is related to the Litespeed server, I see the Ajax request still return not found 404 error.

Please, take the following tests:

– Create a staging website using this plugin https://www.ads-software.com/plugins/wp-staging/ It will create a copy of your website
– Check if the issue persists, also resave the permalinks once again
– If the problem persists run a Full plugin and theme conflict test following this workflow: https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

But if the issue persists please, contact your hosting support to verify the LiteSpeed configuration.

As a temporary solution in the live site, you can try to use the Page reload instead of Ajax:

https://monosnap.com/file/9hGOydW5sbiWnmWVwJV6qulwbN7z4q

Let us know the result you got.
Best Regards
Patrick Freitas

Hello @sophiet ,

We haven’t heard from you for a while now, so it looks like you no longer need our assistance.

Please feel free to re-open this ticket if needed.

Kind regards,
Kasia