Error message when we click “Next” after setting up email

  • Resolved meowmeowtat

    (@meowmeowtat)


    1 year, 6 months ago

    After setting up an email and clicking “next” we get this error:

    Please report the following error to?MailPoet support

    Please report the following error to MailPoet support

    TypeError: Te(…)(…).parsley is not a function
    File name: No fileName reported
    Stack trace: TypeError: Te(…)(…).parsley is not a function
    at Ga.componentDidMount (/wp-content/plugins/mailpoet/assets/dist/js/admin.js:2:175930)
    at zc (/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1589619)
    at fc (/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1589394)
    at Mc (/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1588932)
    at /wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1600712
    at hA (/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1601223)
    at iA (/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1594979)
    at Io (/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1535750)
    at sA (/wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1595281)
    at /wp-content/plugins/mailpoet/assets/dist/js/commons.js:9:1613474

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @meowmeowtat,

    I’m sorry to hear you’re facing this error.

    This error usually indicates a conflict with another plugin or theme on your website. To resolve this issue, please try the following steps:

    • Temporarily disable all other plugins on your website except for MailPoet, and check if the issue persists. If the issue is resolved, re-enable the plugins one by one to pinpoint the conflicting plugin. Here’s a guide that can help: How to Test for Theme and Plugin Conflicts
    • Ensure that your website’s PHP version is up-to-date and compatible with MailPoet.

    If the issue still persists after trying both steps kindly get back to us, and we’d need to take a closer look at your site’s Admin area to investigate it further.

    Plugin Support Gui A. a11n

    (@guicmazeredo)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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