Error Message with webhook request

  • Resolved julieansermet

    (@julieansermet)


    3 years, 8 months ago

    Hi zahls team,

    I made a test order on my website to see if Twint through zahls.ch worked.

    At checkout (client-side) I got “An error occurred during the request”, and received an email (shop-side) saying that it is a webhook problem.

    I am pretty sure I miss-configured something.

    Can you please help?

    Thanks a lot

    Julie

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Ivan Louis

    (@ivanlouis)

    Hi Julie

    Thank you for your message.

    Could you try to change the settings in your connected TWINT Store? Please choose “Online-Shop” –> “Payment Service Provider” and “Payrexx” as our Payment Service Provider. The connection with TWINT should then work.

    As I saw, the webhook worked fine with the last transaction. I guess the zahls.ch plugin was not correctly set up before, right?

    If you got any more questions, feel free to ask. We wish you a lot of success with your new shop.

    Best
    Ivan

    Thread Starter julieansermet

    (@julieansermet)

    Hey Ivan,
    Thank you so much for your response.

    Yes, it worked, thank you!

    I have another question though, my client has just started her activity and is not yet registered as a business, but Payrexx asks for official company documents.

    Will she be denied access to the service?

    Thank you

    Julie

    Plugin Author Ivan Louis

    (@ivanlouis)

    Hi Julie

    Thanks for your question.

    No, your client won’t be denied service because she is not formally registred yet. She can fill in the information as a sole proprietorship (as she already did). I just had a look on the information and made some minor changes – I think if your client will fill in her social security number, she should be good to go.

    Happy Easter!
    Ivan

    Thread Starter julieansermet

    (@julieansermet)

    Awesome thank you so much!

Viewing 4 replies - 1 through 4 (of 4 total)
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