Error: [mpn] This value should be of type alnum.

  • Resolved goedkooplaptop

    (@goedkooplaptop)


    3 years ago

    Hi,

    I get the following error when syncing products to Google Merchant center.

    [mpn] This value should be of type alnum.

    28 of the 42 products is sync succesfully, so far i can see everything is filled correctly.
    Even is set 2 products side by side, to check and no big diffrence to see.(1 product that fails and 1 thats synced).

    I Hope you guys can help me.

    Leon

Viewing 3 replies - 1 through 3 (of 3 total)
  • Pankaj Kumar

    (@pankajkmr)

    Hi there,

    Can you please check the log under WooCommerce > Status > Logs page and let us know if there are any logs of the product sync?

    It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

    Thread Starter goedkooplaptop

    (@goedkooplaptop)

    HI Pankaj kumar,

    Yes there are logs of the product sync.
    I tried yesterday some things to try resolving this issue.

    one of the MPN’s was L5V-00021(this is the correct MPN got from the manufacturer).
    After changing is to L5V00021(without the – in it) it synced to Google, only now i got the problem that google can’t get crawl the images.

    The provided MPN is not correct, so it’s not the best solution for this problem.
    Hope you guys got an answer for this issue.

    Leon

    Plugin Support Brad P. a11n

    (@snaacks)

    Hi @goedkooplaptop

    Thank you for sharing with us what you attempted and what you encountered. It definitely seems like the MPN formatting does need to match certain requirements for the Google API and I’ve seen other situations where this was causing an issue.

    To confirm, at this point is the error no longer occurring and you’re able to sync the manually updated MPN products, or do you still receive the same error?

    Alternatively, do you no longer receive the error at all and the issue has now moved to the images not appearing as you expect?

    In either situation could you please provide a copy of your site’s System Status? You can find it via WooCommerce > Status.

    Once we have that information and the status report we’ll be happy to investigate further. ??

Viewing 3 replies - 1 through 3 (of 3 total)
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