Error msg

Hello.
Thank you for letting us know. I’ll transfer this to our development team.
What version of the Anti-Spam plugin do you have?
Please, give us 2-3 workdays to investigate and solve the issue.
Be well.

• This reply was modified 3 years, 11 months ago by katereji.

Please, try to re-activate the plugin with the “Complete deactivation” option enabled.

1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings)
2. Check the last settings “Complete deactivation” and save changes.
3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
4. Then activate it.
5. Enter your access key in the plugin’s settings.`

Hey Kate,

Thanks for the reply. I tried this and the message still exists:

Version 5.155.2

That’s the version I am running. I am also running WP MS and I only see the message on subsites.

Hello,

Could you try the dev version?

https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip

Hey there,

I tried this and it didn’t work. Everything is updated on the network too.

It’s actually preventing subsites from being able to upload any media to the library.

Let me know what to do next :).

Further investigations require some of your personal data.
Please, open a ticket in our private support system:
https://cleantalk.org/my/support/open

Hello,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

I will be submitting a request via the link above. My developer fixed it temporarily, but I’d like for it to not be an issue.

Hi, @ncfan2030
We’ll wait for your request.
Please, in a ticket leave the link to this thread.
Thank you.