Error msg: “Folder … is not in open basedir …” ??

Hi @metteonline,

“backwpup-a6fdb-logs” is BackWPUp’s log folder, please try to exclude that folder in your job setting and run again.
Hope that helps you ??

Hmmm … that folder is already excluded. I didn’t change the default settings for this one … You mean under the setting tab “Files” right?

yes, it’s my mean, Could you please send us your debug log and your job setting?

I didn’t know how to send you the job settings, so I uploaded some screendumps to our site. You can view them here

WordPress version: 4.8.1
BackWPup version: 3.4.1
PHP version: 7.0.19  (64bit)
MySQL version: 5.5.52-MariaDB
cURL version: 7.29.0
cURL SSL version: NSS/3.21 Basic ECC
WP-Cron url: https://theorganiccompany.dk/new/wp-cron.php
Server self connect: Response Test O.K.
Document root: /var/www/vhosts/theorganiccompany.dk/httpdocs
Temp folder: /var/www/vhosts/theorganiccompany.dk/httpdocs/new/wp-content/uploads/backwpup-60ffea-temp/
Log folder: Log folder /var/www/vhtdocs/userweb51184/html/new/wp-content/uploads/backwpup-a6fdb-logs/ does not exist.
Server: Apache
Operating System: Linux
PHP SAPI: fpm-fcgi
Current PHP user: theorganiccompan
Maximum execution time: 30 seconds
Alternative WP Cron: Off
Disabled WP Cron: Off
CHMOD Dir: 0755
Server Time: 12:50
Blog Time: 12:50
Blog Timezone: 
Blog Time offset: 0 hours
Blog language: en-US
MySQL Client encoding: utf8
PHP Memory limit: 256M
WP memory limit: 40M
WP maximum memory limit: 256M
Memory in use: 8.00 MB
Loaded PHP Extensions:: Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mcrypt, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, redis, session, soap, sockets, sqlite3, ssh2, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

Hi ,
in this image, please tick to all folder started with backwpup-
(these folders should already excluded by this plugin but in your case, it’s not)
After that, save job setting and try to run again.
Hope that fixed your issue ??

All four are ticked now but I still get the same error message when I try to run the job ?!?

No clue? @duongcuong96

Hi @metteonline, I would ask your host about the open_basedir setting. Usually we don’t see such issues. Since this folder is under your uploads folder it shouldn’t be causing problems, but it obviously is. So let your host know about this and see if they might have some suggestion.

@metteonline,
since we haven’t heard back from you, I’m going to mark it as resolved.
If you’re still having problems, feel free to let us know ;),
Cuong