Error: No such customer

  • Resolved mikewpdev

    (@mikewpdev)


    7 years, 8 months ago

    Hello, while testing new version 1.0.2, error “Missing required param: source.” disappeared but now it shows different one “No such customer”.

    03-25-2017 @ 19:30:08 - [ error ][ subscriptions ][ req_AM2fhElWkDUImA ]: stdClass Object
(
    [type] => invalid_request_error
    [message] => No such customer: cus_AK9LkrFLAu6EWG
    [param] => customer
)

    I have done some Googling, I tried to delete all my previous orders, emptied shopping cart, deleted all my test data from Stripe and tried all over again fresh start, but it did not help.

    Please let me know if I can help with testing.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author wsspg

    (@wsspg)

    Hello, sorry to hear that you’re having trouble with Wsspg! Let’s see if we can get it sorted out for you.

    If you have deleted the customer data in the Stripe dashboard then that would explain the error you are seeing. One suggestion is to delete the user from the WordPress administration. If that’s not an option, it may be necessary to manually delete some entries from the usermeta table in the database.

    Are you seeing this error when you create a new customer ?

    Thread Starter mikewpdev

    (@mikewpdev)

    Hello, you were right, I created new user and tried anonymous payment without login and both of them went through, but after clicking “Place order” it stopped on grey transparent modal with rotating circles, it never redirected me to successful order confirmation. I tested it with new user and other browsers, Chrome, FF and Opera, all the same for logged in and anonymous user.

    On the bright side, great news! On Stripe account subscriptions appeared and correctly with taxes, I am so happy for this feature and thank you. These subscriptions all appeared even when checkout process did not finish correctly, it still few minutes after it is paused on rotating circles, but Stripe registers orders and WooCommerce has a green success circle by the order. I just did another test on new user from another PC and it has the same problem.

    Plugin Author wsspg

    (@wsspg)

    Hello, unfortunately I’m not able to reproduce the problem you have described. There is now, however, a slightly updated version (1.0.3) that fixes a few bugs in this release; if you haven’t updated already I would recommend to do so and re-test afterwards.

    Thread Starter mikewpdev

    (@mikewpdev)

    Yes, it works. Cool. It may have been problem on Stripe’s side, I don’t understand what happened, but good news is everything works as expected now and I tested now orders for several different countries – VAT is calculated correctly, all comes in one payment and subscription shows exactly what it is supposed to for accounting purposes. Great job, I will promote this plugin in all ways I can, thank you.

    Plugin Author wsspg

    (@wsspg)

    Glad to hear it’s working for you! And thank you for using Wsspg!

Viewing 5 replies - 1 through 5 (of 5 total)
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