Error notification

  • Resolved Soulstudio

    (@soulstudio)


    4 years, 4 months ago

    WordPress website notified my client about technical issues with Jetpack, here is the error message:

    An error of type E_COMPILE_ERROR was caused in line 30 of the file /home/user/public_html/wp-content/plugins/jetpack/vendor/jetpack-autoloader/autoload_functions.php. Error message: require_once(): Failed opening required '/home/user/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/class-health.php' (include_path='.:/opt/alt/php74/usr/share/pear')

    As far as I can tell, everything works on the website and everything is up to date (Jetpack, core, plugins).

    Thanks!

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  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi there,

    Thanks for sharing the error message. As a first step here, would you please delete Jetpack and then reinstall it? You can follow these steps to do that:

    1. Start at **Plugins** → **Installed Plugins**.
    2. If Jetpack is currently active, click **Deactivate** to disable it. Then click **Delete** to remove it from your site:
    3. Go to **Plugins**? → **Add New**.
    4. Search for “Jetpack by WordPress.com”.
    5. Click **Install** and then **Activate**.

    When Jetpack is installed, click the green **Set up Jetpack** button to reconnect.

    This handy guide explains that process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

Viewing 1 replies (of 1 total)
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