Error occurred while updating SpamFireWall local base.

  • Resolved jayhan

    (@jayhan)


    1 year, 1 month ago

    Hello.

    I just installed the Anti-Spam by CleanTalk plugin. And I came across the error message.

    Notifications?Oct 11 2023 16:18:26: Error occurred while updating SpamFireWall local base. Exception: Files download not completed. in /var/www/html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/ApbctWP/Firewall/SFWUpdateHelper.php:419 Stack trace: #0 /var/www/html/wp-content/plugins/cleantalk-spam-protect/cleantalk.php(1181): Cleantalk\ApbctWP\Firewall\SFWUpdateHelper::directUpdate() #1 /var/www/html/wp-content/plugins/cleantalk-spam-protect/inc/cleantalk-settings.php(2603): apbct_sfw_update__init(5) #2 /var/www/html/wp-includes/class-wp-hook.php(310): apbct_settings__sync(”) #3 /var/www/html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(”, Array) #4 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /var/www/html/wp-admin/admin-ajax.php(188): do_action(‘wp_ajax_apbct_s…’) #6 {main}You can get support any time here:?https://www.ads-software.com/support/plugin/cleantalk-spam-protect.

    What should I do?

    Best regards,
    Jay Han

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @jayhan,

    1. Please click the “Synchronize with Cloud” button in the plugin settings, wait until the rotating icon disappears and refresh the page.
    2. If it didn’t help, try reactivating the plugin with clearing all its data in the database:
    • WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → enable the “Complete Deactivation” option → Save Changes.
    • WordPress Admin Page → Plugins → Installed plugins → Anti-Spam by CleanTalk → Deactivate and then Activate.
    • Insert your Access Key in the plugin settings.

    Did it work?

    Thread Starter jayhan

    (@jayhan)

    Hello @amagsumov,

    Thank you so much for your super-fast reply. The error message has been removed after I click the “Synchronize with Cloud” button and refresh the page.

    Best regards,
    Jay Han

    Plugin Support amagsumov

    (@amagsumov)

    Glad to know the error has gone.

    Thank you,

    I’m getting this error having just installed Anti-Spam and followed the instructions you gave but I still have the error.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @grizzly156,

    We need more details about the issue.

    Please contact us directily via our support system:

    https://cleantalk.org/my/support/open

    Thank you.

    Issue now resolved. I followed all your instructions for previous user but they didn’t work. However, I logged out and back in to my website and all is now well. Thank you

    Plugin Support amagsumov

    (@amagsumov)

    Glad to know the problem is resolved.

    But I can’;’t login to your support system as I am unable to create an account as per my second support request

    Plugin Support amagsumov

    (@amagsumov)

    If you are struggling to log into your CleanTalk account, please email us at [email protected].

    Thank you.

    This is happening on ALL of my websites. I went to do maintenance on them all and every one of them including newly added sites fail to download this information. I assume this has to be on the server end failing to deliver it.

    Plugin Support amagsumov

    (@amagsumov)

    Hello @hybrid5studio,

    Please share us with more details about your issue. Open a new thread or contact us directly via our support system:

    https://cleantalk.org/my/support/open

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)
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