Error on accessing Google Kit’s dashboard

  • Resolved marioteixeira

    (@marioteixeira)


    3 years ago

    Hello,

    I’m getting the following error when trying to accessing Google Kit’s dashboard:

    Cannot read properties of undefined (reading 'Pe')

    in GoogleChart
    in ContextProvider
    in Chart
    in div
    in GoogleChart
    in div
    in UserCountGraph
    in div
    in Cell
    in div
    in Row
    in div
    in Grid
    in div
    in div
    in Widget
    in WithWidgetSlug(Widget)
    in DashboardAllTrafficWidget
    in WhenAnalyticsActive(DashboardAllTrafficWidget)
    in WidgetRenderer
    in div
    in Cell
    in WidgetCellWrapper
    in div
    in Row
    in div
    in div
    in Grid
    in WidgetAreaRenderer
    in div
    in WidgetContextRenderer
    in DashboardApp
    in GoogleSitekitDashboard
    in RestoreSnapshots
    in ErrorHandler
    in Root

    Can you please help me on this?

    Best,
    Mário Teixeira

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Hi there Mário,

    We’ve had reports of this occurring for other users and in these cases this was as a result of another plugin requesting scripts on all wp-admin URLs. You’ll find out more on this below:
    https://github.com/google/site-kit-wp/issues/4235

    So we can check whether this is the case with you can you please share your Site Health information using this form? Alternatively if you’re using the RegistrationMagic plugin can you temporary deactivate this before checking your Site Kit dashboards once more?

    Thread Starter marioteixeira

    (@marioteixeira)

    Hi James,

    Deactivating RegistrationMagic has solved the problem. However I need RegistrationMagic and I would like to have both plugins installed. Are you working on this or do you think that there’s no solveness?

    Best,
    Mário Teixeira

    Plugin Support James Osborne

    (@jamesosborne)

    @marioteixeira Good question! In order to solve this the changes must be made on the RegistrationMagic side. The plugin is loading Google Chart library scripts on all wp-admin URLs, and not just within the RegistrationMagic plugin tabs.

    I do have a support topic open with the plugin team although this hasn’t been processed just yet.

    You may also wish to submit a support topic with the RegistrationMagic support forums, to ensure the support representatives are also aware.

    I’ll keep this support topic and let you know once I have an update on this.

    Thread Starter marioteixeira

    (@marioteixeira)

    Hi @jamesosborne,

    I’ve contacted RegistrationMagic’s support team about this. Let’s wait and see how it goes.

    Thanks,
    Mário Teixeira

    Plugin Support James Osborne

    (@jamesosborne)

    Excellent! Be sure to keep us updated. We’ve also opened a support topic by submitting a query to the team from their website. We’ll be sure to let you know once we have an update.

    Plugin Support James Osborne

    (@jamesosborne)

    @marioteixeira Just to keep you updated we’re awaiting a response from the Registration Magic team. We’ll be sure to let you know once we have an update.

    Plugin Support James Osborne

    (@jamesosborne)

    @marioteixeira So you’re aware we still have an open support topic with the RegistrationMagic team. We’ll report back to you here as soon as we know more.

    Thread Starter marioteixeira

    (@marioteixeira)

    @jamesosborne Ok, thank you so much. If you have any news please tell me.

    Best regards

    Plugin Support James Osborne

    (@jamesosborne)

    We will indeed let you know. Hopefully this will be resolved at some stage soon.

    Plugin Support James Osborne

    (@jamesosborne)

    @marioteixeira While it doesn’t seem there is a fix ready just yet from the RegistrationMagic team we’ve created a mini plugin interim solution which you can use in order to ensure you can view your Site Kit dashboards as expected, while keeping the RegistrationMagic plugin active. You’ll find this below:
    https://gist.github.com/jamesozzie/d4500b6b614bcbe28f36c09ef3488662

    Once the RegistrationMagic team make the necessary updates to their plugin this mini plugin will no longer be required.

    Let us know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    Hi @marioteixeira

    The Registration Magic have provided a fix for this in their latest plugin version, 5.0.2.2.

    Please upgrade to this latest version. After doing so the error previously reported will no longer occur.

    If you were using the mini plugin proposed above as a temporary fix this is no longer required after updating to the latest version of Registration Magic.

Viewing 11 replies - 1 through 11 (of 11 total)
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