Error on Analytics page

Hi @boxhamster

Thanks for reaching out with your issue. I understand how confusing it must be to see incorrect dates in the Analytics section on your WooCommerce store when comparing months. We’ll want to make sure the labels reflect the correct data.

Let’s check a couple of thing, first please ensure your site’s timezone settings are correct in WordPress, under Settings > General. Also, please make sure WooCommerce is updated to the latest version, as this might be a bug that has been fixed in a recent update.

If everything’s up-to-date and the settings look correct, you might want to consider refreshing your analytics data by clearing analytics cache through WooComerce > Status > Tools then look for ‘Clear Analytics Cache’, afterwards, make sure to Import Historical Data found in Analytics > Settings and include the date range you want include.

Let me know how it goes.

Thank you for your elaborate answer.
My time zone is correct for where I live, do business etc. Berlin.
I’m on version 9.5.1 of Woo and 6.7.1 of WP.

I just cleared the Analytics Cache, but when trying to “Import historical data” I have an issue. It’s greyed out and says: “Status: Nothing To Import”.

Thanks ??

Hello boxhamster,

Thank you for your reply.

Please make sure you click Clear analytics cache and then head to the Reimporting Historical Data page. There give it a few seconds and the greyed-out button will turn to blue.

Let me know if you still face any issue. I am here to help. ??

Best regards.

Thank you.
The button does not turn active unless I uncheck the “Skip previously imported customers and orders” option. Do I need to do that?

Hi @boxhamster ,

I understand that the “Skip previously imported customers and orders” option being unchecked is what makes the “Start Import” button active for you. To give you more insight, this option is designed to help when working with overlapping date ranges, ensuring there’s no unnecessary duplication during imports.

In WooCommerce Analytics, the “Start” button for importing historical data only becomes clickable if the “Skip previously imported customers and orders” option is unchecked. This allows all historical data, including previously imported customers and orders, to be re-imported.

It’s common to leave the option unchecked to ensure everything is imported.

I hope this clears things up for you!

Thank you for explaining.
I’ve done so now, but the error still persists.

Hi @boxhamster ,

Thanks for sharing the screenshot details! I can see a slight typo in the analytics graphic, where it shows 23 instead of 24. However, the correct number appears below, in the compare field, so it seems like a minor display issue.

It looks like there might be a conflict on your site. As the next step, could you please clear both your site cache and server-level caching? Here’s a helpful guide on how to do that: How to Clear Your Cache in WordPress.

However, when you try to import historical data, try importing from January 1, 2023, and then recheck the issue using the custom range option:

Additionally, it would be really helpful for us to review your current System Status Report to get a better understanding of your setup. You can find this report in your WooCommerce dashboard by going to WooCommerce > Status. From there, click Get system report and then select Copy for support.

Once you’ve gathered this information, you can paste it into a code block in your reply or use Pastebin and share the link with us.

Let me know how it goes

• This reply was modified 2 months, 2 weeks ago by Jonayed (woo-hc).

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Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.<br>My account: ? Page does not contain the [woocommerce_my_account] shortcode.<br>Terms and conditions: #3851 - /allgemeine-geschaftsbedingungen-agb/<br><br>### Theme ###<br><br>Name: Blocksy Child<br>Version: (update to version 0 is available)<br>Author URL: <br>Child Theme: ?<br>Parent Theme Name: Blocksy<br>Parent Theme Version: 2.0.82<br>Parent Theme Author URL: https://creativethemes.com<br>Theme type: Classic theme<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: blocksy/woocommerce/cart/cart.php<br>blocksy/woocommerce/cart/mini-cart.php<br>blocksy/woocommerce/content-widget-product.php<br>blocksy/woocommerce/content-widget-reviews.php<br>blocksy/woocommerce/myaccount/my-account.php<br>blocksy/woocommerce/product-searchform.php<br>blocksy/woocommerce/single-product/tabs/tabs.php<br><br><br>### WooCommerce PayPal Payments ###<br><br>Onboarded: ?<br>Shop country code: DE<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: –<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br><br>Daily Cron: ? Next scheduled: 2024-12-22 15:16:07 +01:00<br>Options: ?<br>Notes: 80<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 929<br>Oldest: 2024-12-20 10:07:54 +0100<br>Newest: 2024-12-22 10:11:50 +0100<br><br>Failed: 1<br>Oldest: 2024-12-20 12:05:05 +0100<br>Newest: 2024-12-20 12:05:05 +0100<br><br>Pending: 8<br>Oldest: 2024-12-22 10:16:50 +0100<br>Newest: 2024-12-25 18:38:04 +0100<br><br><br>### Status report information ###<br><br>Generated at: 2024-12-22 10:12:04 +01:00<br>

Thanks for your reply. See the status report above.

Hello boxhamster,

Thank you for your reply and sharing the report.

Could you temporarily deactivate all plugins except WooCommerce, then try to clear the analytics cache and reimport the historical data?

As mentioned earlier, a plugin conflict might be causing this problem.
Please let me know if the issue persists even after trying this step.

Looking forward to your response. ??

Hi,
Thanks for your guidance.
I’ve just gone through this in a staging environment of an exact copy of my production site. Everything deactivated, cleared Analytics Cache, reimported everything.
The bug persists.

Hi @boxhamster,

Thank you for sharing the details and for testing this on a staging environment—your efforts are much appreciated!

From reviewing the System Status Report, I noticed that external object caching is enabled on your site. This could potentially cause issues with certain elements, such as Analytics labels, especially if cached data is not refreshed properly.

To rule this out as a cause, could you please try temporarily disabling the external object cache and clearing the WooCommerce Analytics cache again? After that, recheck the Analytics data and labels to see if the issue persists.

If the issue continues, could you also share the exact steps to recreate the issue or let us know if anything specific seems to trigger it? This will help us investigate further and pinpoint the root cause.

Looking forward to your update!

Hi,
Thank you for your help.
In my case, Object Cache is handled by the LiteSpeed Cache plugin. Since that was also deactivated, Object Cache was also off.
Here another status report from staging:

<br>### WordPress Environment ###<br><br>WordPress address (URL): https://citationstyler.com/enterprise<br>Site address (URL): https://citationstyler.com/enterprise<br>WC Version: 9.5.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: de_DE<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: LiteSpeed<br>PHP Version: 8.2.13<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 360<br>PHP Max Input Vars: 5000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.11-MariaDB<br>Max Upload Size: 1 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.5.1<br>WC Database Prefix: wpstg1_<br>Total Database Size: 315.25MB<br>Database Data Size: 231.09MB<br>Database Index Size: 84.16MB<br>wpstg1_woocommerce_sessions: Data: 1.34MB + Index: 0.05MB + Engine InnoDB<br>wpstg1_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_woocommerce_downloadable_product_permissions: Data: 0.17MB + Index: 0.34MB + Engine InnoDB<br>wpstg1_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_woocommerce_order_itemmeta: Data: 0.33MB + Index: 0.31MB + Engine InnoDB<br>wpstg1_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpstg1_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpstg1_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>bmstg5241_trp_slug_originals: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>bmstg9802_trp_slug_originals: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_actionscheduler_actions: Data: 1.52MB + Index: 0.83MB + Engine InnoDB<br>wpstg0_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_actionscheduler_logs: Data: 0.47MB + Index: 0.38MB + Engine InnoDB<br>wpstg0_asenha_failed_logins: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_comments: Data: 0.22MB + Index: 0.09MB + Engine InnoDB<br>wpstg0_easywpsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_easywpsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>wpstg0_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_options: Data: 6.52MB + Index: 0.22MB + Engine InnoDB<br>wpstg0_postmeta: Data: 36.52MB + Index: 3.03MB + Engine InnoDB<br>wpstg0_posts: Data: 2.52MB + Index: 0.14MB + Engine InnoDB<br>wpstg0_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_rank_math_analytics_ga: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_rank_math_analytics_gsc: Data: 1.52MB + Index: 0.61MB + Engine InnoDB<br>wpstg0_rank_math_analytics_inspections: Data: 0.48MB + Index: 0.14MB + Engine InnoDB<br>wpstg0_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_rank_math_analytics_objects: Data: 0.09MB + Index: 0.05MB + Engine InnoDB<br>wpstg0_rank_math_internal_links: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_rank_math_redirections: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_termmeta: Data: 0.14MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_usermeta: Data: 0.14MB + Index: 0.14MB + Engine InnoDB<br>wpstg0_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpstg0_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_wc_download_log: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_wc_orders: Data: 0.06MB + Index: 0.11MB + Engine InnoDB<br>wpstg0_wc_orders_meta: Data: 0.52MB + Index: 0.63MB + Engine InnoDB<br>wpstg0_wc_order_addresses: Data: 0.05MB + Index: 0.06MB + Engine InnoDB<br>wpstg0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_wc_order_operational_data: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpstg0_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpstg0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpstg0_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_woocommerce_downloadable_product_permissions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB<br>wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.14MB + Engine InnoDB<br>wpstg0_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_woocommerce_sessions: Data: 1.52MB + Index: 0.05MB + Engine InnoDB<br>wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_actionscheduler_actions: Data: 1.52MB + Index: 0.66MB + Engine InnoDB<br>wpstg1_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_actionscheduler_logs: Data: 3.52MB + Index: 4.03MB + Engine InnoDB<br>wpstg1_brizy_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_comments: Data: 1.52MB + Index: 0.33MB + Engine InnoDB<br>wpstg1_cs_proof_consent: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_cs_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_cs_scan_cookies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_cs_scan_scripts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_cs_stats_consent: Data: 0.17MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_cs_unblock_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_easywpsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_easywpsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>wpstg1_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_litespeed_avatar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpstg1_litespeed_url: Data: 0.09MB + Index: 0.09MB + Engine InnoDB<br>wpstg1_litespeed_url_file: Data: 0.28MB + Index: 0.83MB + Engine InnoDB<br>wpstg1_options: Data: 10.28MB + Index: 0.42MB + Engine InnoDB<br>wpstg1_postmeta: Data: 30.52MB + Index: 4.03MB + Engine InnoDB<br>wpstg1_posts: Data: 2.52MB + Index: 0.30MB + Engine InnoDB<br>wpstg1_pys_stat_landing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_pys_stat_order: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_pys_stat_product_order: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_pys_stat_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_pys_stat_utm_campaing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_pys_stat_utm_content: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_pys_stat_utm_medium: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_pys_stat_utm_source: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_pys_stat_utm_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_rank_math_analytics_adsense: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_rank_math_analytics_ga: Data: 0.20MB + Index: 0.23MB + Engine InnoDB<br>wpstg1_rank_math_analytics_gsc: Data: 2.52MB + Index: 5.84MB + Engine InnoDB<br>wpstg1_rank_math_analytics_inspections: Data: 0.17MB + Index: 0.14MB + Engine InnoDB<br>wpstg1_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_rank_math_analytics_objects: Data: 0.11MB + Index: 0.05MB + Engine InnoDB<br>wpstg1_rank_math_internal_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_rank_math_redirections: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_rank_math_redirections_cache: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_solid_affiliates_bulk_payouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_solid_affiliate_affiliates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpstg1_solid_affiliate_affiliate_customer_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_solid_affiliate_affiliate_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_solid_affiliate_affiliate_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpstg1_solid_affiliate_affiliate_product_rates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_solid_affiliate_creatives: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_solid_affiliate_payouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wpstg1_solid_affiliate_referrals: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wpstg1_solid_affiliate_store_credit_transactions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpstg1_solid_affiliate_visits: Data: 0.16MB + Index: 0.05MB + Engine InnoDB<br>wpstg1_termmeta: Data: 0.14MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_tm_taskmeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_tm_tasks: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_trp_dictionary_de_de_en_gb: Data: 7.52MB + Index: 5.89MB + Engine InnoDB<br>wpstg1_trp_gettext_de_de: Data: 1.52MB + Index: 1.91MB + Engine InnoDB<br>wpstg1_trp_gettext_en_gb: Data: 1.52MB + Index: 1.91MB + Engine InnoDB<br>wpstg1_trp_gettext_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpstg1_trp_gettext_original_strings: Data: 3.52MB + Index: 3.52MB + Engine InnoDB<br>wpstg1_trp_original_meta: Data: 1.52MB + Index: 3.31MB + Engine InnoDB<br>wpstg1_trp_original_strings: Data: 7.52MB + Index: 3.55MB + Engine InnoDB<br>wpstg1_trp_slug_originals: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_trp_slug_translations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpstg1_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_usermeta: Data: 0.33MB + Index: 0.27MB + Engine InnoDB<br>wpstg1_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpstg1_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_wc_download_log: Data: 0.11MB + Index: 0.09MB + Engine InnoDB<br>wpstg1_wc_orders: Data: 0.14MB + Index: 0.11MB + Engine InnoDB<br>wpstg1_wc_orders_meta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB<br>wpstg1_wc_order_addresses: Data: 0.08MB + Index: 0.06MB + Engine InnoDB<br>wpstg1_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_wc_order_operational_data: Data: 0.09MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB<br>wpstg1_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>wpstg1_wc_order_tax_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wpstg1_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpstg1_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg1_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg1_wfpklist_template_data: Data: 0.09MB + Index: 0.00MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 1.50MB + Index: 0.91MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 3.52MB + Index: 3.03MB + Engine InnoDB<br>wp_asenha_failed_logins: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_brizy_logs: Data: 4.52MB + Index: 0.00MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 1.52MB + Index: 0.28MB + Engine InnoDB<br>wp_cs_proof_consent: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cs_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_cs_scan_cookies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_cs_scan_scripts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_cs_stats_consent: Data: 0.16MB + Index: 0.00MB + Engine InnoDB<br>wp_cs_unblock_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_easywpsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_easywpsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.11MB + Engine InnoDB<br>wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_litespeed_avatar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_litespeed_url: Data: 0.08MB + Index: 0.11MB + Engine InnoDB<br>wp_litespeed_url_file: Data: 0.23MB + Index: 0.59MB + Engine InnoDB<br>wp_options: Data: 10.30MB + Index: 0.42MB + Engine InnoDB<br>wp_postmeta: Data: 31.52MB + Index: 3.03MB + Engine InnoDB<br>wp_posts: Data: 3.52MB + Index: 0.28MB + Engine InnoDB<br>wp_pys_stat_landing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_pys_stat_order: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wp_pys_stat_product_order: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wp_pys_stat_traffic: Data: 0.02MB + Index: 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Hi @boxhamster,

Thank you for sharing these details! Based on the graph you’ve provided, it looks like there is some data being pulled from December 2023, which might explain why the green line for 2023 appears in the analytics graph.

To investigate further, could you please navigate to WooCommerce > Orders and use the page forwarder to jump to the oldest entries? Here’s an example of how to do that: https://d.pr/i/rN8ros. Please share a screenshot of what you find.

If you don’t see any orders from 2023, it’s possible that some data—perhaps from other plugins or imports—is being stored in your database as orders but isn’t visible in your dashboard. In that case, I’d recommend working with a developer who can help dive deeper into your database to identify and resolve the issue. Let us know what you find!

Thank you for your further guidance.
First I want to point out that my shop was not active in 2023, so there shouldn’t be any orders. I only started in March/24.

Hello boxhamster,

Thank you for your reply.

This is a strange case. There is no order from 2023 but the label is showing 2023.
I have tested this on my local site. I can confirm that this is not an issue with WooCommerce, as I am not able to reproduce it.

Another way to troubleshoot this would be to export orders from this site and import them into a test site. Since WooCommerce does not have a built-in import tool for orders, so you’ll need a plugin.
Once the export/import process is done, check the test site for the issue.

Please let me know about your findings. ??

Best regards.