error on checkout: “Please select a Preferred Method options”

  • Resolved benjaminblue

    (@benjaminblue)


    5 years, 5 months ago

    I am getting this error when attempting to checkout:

    “Please select a Preferred Method options”

    I cannot find any references to this exact verbiage. I have a shipping zone and method setup. The product i am trying to but is a test product that is not physical. Am i missing something? To what is the message referring?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Stef

    (@serafinnyc)

    Since you are using a plugin to customize your checkout experience you are most likely getting this error due to misconfiguration from that. I’d disable that and try regularly. If still no luck I’d disable all plugins except for WC and payment methods.

    Thread Starter benjaminblue

    (@benjaminblue)

    awesome advice. Thank you, and will try that.

    Stef

    (@serafinnyc)

    Let me know how you make out. One of us will be here to help you further unless it’s outside of WooCommerce. Then you’ll have to seek guidance from the plugin author of that customize checkout dealio

    Thread Starter benjaminblue

    (@benjaminblue)

    i disabled the Checkout Field Editor for WooCommerce plugin and the page looked exactly the same. (I am a freelancer and did not build this page or this site, but am fixing this issue.)

    So now i am making a full site clone so i can strip back everything i need to to isolate the problem. Will report back.

    Stef

    (@serafinnyc)

    Let me check what you have going on.

    Stef

    (@serafinnyc)

    I still see all the plugins enabled.

    Thread Starter benjaminblue

    (@benjaminblue)

    i re-enabled just now, as i am waiting for my clone with WP staging to be done. There i will do all the disabling.

    Stef

    (@serafinnyc)

    Got it. Sounds like a plan.

    Thread Starter benjaminblue

    (@benjaminblue)

    i switched to a WordPress theme 2017 and no error and checkout worked! I don’t know anything about this theme except it is not Avada (my #1) and i don’t like it.

    Stef

    (@serafinnyc)

    That checkout plugin most likely. Not sure why it was needed. Seems like a straight forward site.

    Thread Starter benjaminblue

    (@benjaminblue)

    turns out a dev had added some custom fields in functions.php file, and one of them was throwing the error when no option was selected. THEN, some other dev had hidden with CSS that same field. Thanks for jumping in with me and trying to help. Very appreciated!

    Stef

    (@serafinnyc)

    Glad you got it all squared away. Let us know if you need anything further.

Viewing 12 replies - 1 through 12 (of 12 total)
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