Error on connection

Hi there!

There are a few steps to cross-check listed in this forum topic: https://www.ads-software.com/support/topic/cant-connect-you-dont-have-permission-to-edit-these-settings/

Can you please go through them and confirm if you’re still having the same issue?

If yes, could you please also share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hello,
I have already read the forum topic: https://www.ads-software.com/support/topic/cant-connect-you-dont-have-permission-to-edit-these-settings/, I checked everything, but I still have same issue.

This is my system report:

### WordPress Environment ###

WordPress address (URL): https://www.anteprimafashion.com
Site address (URL): https://www.anteprimafashion.com
WC Version: 5.3.0
REST API Version: ? 5.3.0
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.2.6
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.18
PHP Post Max Size: 64 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-0+deb9u2
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: wp_
Dimensione totale database: 12991.19MB
Dimensione dati database: 12683.88MB
Dimensione indice database: 307.31MB
wp_woocommerce_sessions: Dati: 44.28MB + indice: 2.43MB + motore MyISAM
wp_woocommerce_api_keys: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_attribute_taxonomies: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_downloadable_product_permissions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_order_items: Dati: 0.12MB + indice: 0.07MB + motore MyISAM
wp_woocommerce_order_itemmeta: Dati: 0.82MB + indice: 0.55MB + motore MyISAM
wp_woocommerce_tax_rates: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_woocommerce_tax_rate_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_shipping_zones: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_shipping_zone_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_shipping_zone_methods: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_payment_tokens: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_payment_tokenmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_woocommerce_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_actionscheduler_actions: Dati: 34.06MB + indice: 43.14MB + motore InnoDB
wp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_actionscheduler_logs: Dati: 25.06MB + indice: 20.06MB + motore InnoDB
wp_amazon_accounts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_amazon_btg: Dati: 2.02MB + indice: 1.14MB + motore InnoDB
wp_amazon_categories: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_amazon_feeds: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_amazon_feed_templates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_amazon_feed_tpl_data: Dati: 1.02MB + indice: 0.08MB + motore InnoDB
wp_amazon_feed_tpl_values: Dati: 1.02MB + indice: 0.05MB + motore InnoDB
wp_amazon_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_amazon_listings: Dati: 0.25MB + indice: 0.19MB + motore InnoDB
wp_amazon_log: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_amazon_markets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_amazon_orders: Dati: 0.11MB + indice: 0.05MB + motore InnoDB
wp_amazon_payment: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_amazon_profiles: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_amazon_reports: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
wp_amazon_shipping: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_amazon_stock_log: Dati: 12304.00MB + indice: 0.00MB + motore InnoDB
wp_commentmeta: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wp_comments: Dati: 0.49MB + indice: 0.20MB + motore MyISAM
wp_failed_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_hplugin_root: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_htheme_root: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_links: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_mailchimp_carts: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
wp_mailchimp_jobs: Dati: 0.17MB + indice: 0.00MB + motore InnoDB
wp_options: Dati: 23.51MB + indice: 0.93MB + motore MyISAM
wp_pmxi_files: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_pmxi_hash: Dati: 1.03MB + indice: 0.00MB + motore InnoDB
wp_pmxi_history: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_pmxi_images: Dati: 1.52MB + indice: 0.00MB + motore InnoDB
wp_pmxi_imports: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
wp_pmxi_posts: Dati: 0.38MB + indice: 0.00MB + motore InnoDB
wp_pmxi_templates: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
wp_postmeta: Dati: 39.71MB + indice: 8.43MB + motore MyISAM
wp_posts: Dati: 4.21MB + indice: 1.54MB + motore MyISAM
wp_queue: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_rank_math_404_logs: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_rank_math_analytics_gsc: Dati: 2.20MB + indice: 3.75MB + motore InnoDB
wp_rank_math_analytics_objects: Dati: 2.50MB + indice: 1.42MB + motore InnoDB
wp_rank_math_internal_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_rank_math_internal_meta: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
wp_rank_math_redirections: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_rank_math_redirections_cache: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_redirection_404: Dati: 10.87MB + indice: 1.43MB + motore MyISAM
wp_redirection_groups: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_redirection_items: Dati: 0.00MB + indice: 0.02MB + motore MyISAM
wp_redirection_logs: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_revslider_css: Dati: 0.09MB + indice: 0.00MB + motore MyISAM
wp_revslider_css_bkp: Dati: 0.09MB + indice: 0.00MB + motore MyISAM
wp_revslider_layer_animations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_revslider_layer_animations_bkp: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_revslider_navigations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_revslider_navigations_bkp: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_revslider_sliders: Dati: 0.10MB + indice: 0.00MB + motore MyISAM
wp_revslider_sliders_bkp: Dati: 0.15MB + indice: 0.00MB + motore MyISAM
wp_revslider_slides: Dati: 0.64MB + indice: 0.00MB + motore MyISAM
wp_revslider_slides_bkp: Dati: 1.11MB + indice: 0.00MB + motore MyISAM
wp_revslider_static_slides: Dati: 0.03MB + indice: 0.00MB + motore MyISAM
wp_revslider_static_slides_bkp: Dati: 0.04MB + indice: 0.00MB + motore MyISAM
wp_smush_dir_images: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_termmeta: Dati: 0.20MB + indice: 0.13MB + motore MyISAM
wp_terms: Dati: 0.05MB + indice: 0.09MB + motore MyISAM
wp_term_relationships: Dati: 22.08MB + indice: 40.80MB + motore MyISAM
wp_term_taxonomy: Dati: 0.04MB + indice: 0.03MB + motore MyISAM
wp_usermeta: Dati: 2.08MB + indice: 0.36MB + motore MyISAM
wp_users: Dati: 0.03MB + indice: 0.04MB + motore MyISAM
wp_vtprd_purchase_log_product: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_vtprd_purchase_log_product_rule: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_admin_notes: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_customer_lookup: Dati: 0.09MB + indice: 0.06MB + motore InnoDB
wp_wc_download_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_wc_order_product_lookup: Dati: 0.09MB + indice: 0.06MB + motore InnoDB
wp_wc_order_stats: Dati: 0.08MB + indice: 0.05MB + motore InnoDB
wp_wc_order_tax_lookup: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
wp_wc_product_meta_lookup: Dati: 22.47MB + indice: 44.63MB + motore InnoDB
wp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_wc_webhooks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wdi_feeds: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wdi_themes: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfBadLeechers: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wfBlockedCommentLog: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_wpr_rucss_resources: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wp_wpr_rucss_used_css: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wp_wps_hit: Dati: 0.44MB + indice: 1.16MB + motore InnoDB
wp_wps_index: Dati: 109.66MB + indice: 114.66MB + motore InnoDB
wp_wps_key: Dati: 2.52MB + indice: 1.36MB + motore InnoDB
wp_wps_object_term: Dati: 3.28MB + indice: 7.22MB + motore InnoDB
wp_wps_object_type: Dati: 0.02MB + indice: 0.08MB + motore InnoDB
wp_wps_query: Dati: 0.11MB + indice: 0.08MB + motore InnoDB
wp_wps_uri: Dati: 1.52MB + indice: 0.19MB + motore InnoDB
wp_wps_user_agent: Dati: 0.11MB + indice: 0.05MB + motore InnoDB
wp_xmas_advent_calendar_day: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
wp_yith_wccl_meta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wp_yith_wcwl: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
wp_yith_wcwl_lists: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wp_yith_ywrac_email_log: Dati: 0.02MB + indice: 0.01MB + motore MyISAM
wp_yoast_indexable: Dati: 10.52MB + indice: 5.02MB + motore InnoDB
wp_yoast_indexable_hierarchy: Dati: 2.05MB + indice: 2.14MB + motore InnoDB
wp_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wp_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wp_yoast_seo_links: Dati: 0.22MB + indice: 0.11MB + motore MyISAM
wp_yoast_seo_meta: Dati: 3.32MB + indice: 2.97MB + motore MyISAM

### Post Type Counts ###

attachment: 6285
custom_css: 3
flamingo_contact: 638
flamingo_inbound: 423
footer: 1
mc4wp-form: 1
nav_menu_item: 57
oembed_cache: 112
page: 21
post: 3
product: 526
product_variation: 3104
revision: 23
shop_coupon: 35
shop_order: 628
shop_order_refund: 62
wpcf7_contact_form: 1
yith_slide: 1
yith_slider: 1
yith_wcps_type: 1
yith-wcbm-badge: 1
yith-wcdppm-rule: 1
yith-wcgpf-feed: 1
ywcm_message: 2
ywdpd_discount: 27
ywrac_cart: 4
ywrac_email: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (42) ###

EditorsKit: by Jeffrey Carandang – 1.29.3
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Google Customer Reviews for WooCommerce: by eCreations – 2.6.12
Envato Market: by Envato – 2.0.6
Facebook for WooCommerce: by Facebook – 2.5.0
Flamingo: by Takayuki Miyoshi – 2.2.1
Social Slider Widget: by creativemotion – 1.9.5
WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.4
Slider Revolution: by ThemePunch – 6.1.1
Rank Math SEO PRO: by Rank Math – 2.8.0
Rank Math SEO: by Rank Math – 1.0.64
Storefront Footer Text: by Wooassist – 1.0.1
Theme Customisations: by WooThemes – 1.0.0
Facebook for WooCommerce - settings tools: by SkyVerge – 1.0.0
WooCommerce Blocks: by Automattic – 5.1.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Stripe Gateway: by WooCommerce – 5.2.0
WooCommerce Conversion Tracking: by woopt – 1.10.4
WooCommerce Google Analytics Pro: by SkyVerge – 1.10.0
WooCommerce Product Search: by itthinx – 3.1.1 (aggiornamento alla versione 3.7.0 disponibile)
WooCommerce: by Automattic – 5.3.0
WP All Import Pro: by Soflyy – 4.6.7
WP Instagram Widget: by Scott Evans – 2.0.3
WP Rocket: by WP Media – 3.9
Smush Pro: by WPMU DEV – 3.8.5
WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.6
WPMU DEV Dashboard: by WPMU DEV – 4.11.0
YITH Dynamic Pricing per Payment Method for WooCommerce Premium: by YITH – 1.2.24
YITH Google Product Feed for WooCommerce Premium: by YITH – 1.1.22
YITH Proteo Toolkit: by YITH – 1.0.8
YITH Slider for page builders: by YITH – 1.0.6
YITH WooCommerce Brands Add-on Premium: by YITH – 1.4.5
YITH WooCommerce Bulk Product Editing Premium: by YITH – 1.2.33
YITH WooCommerce Cart Messages Premium: by YITH – 1.7.9
YITH WooCommerce Color and Label Variations Premium: by YITH – 1.15.0
YITH WooCommerce Dynamic Pricing and Discounts Premium: by YITH – 2.1.7
YITH WooCommerce Product Slider Carousel: by YITH – 1.0.52
YITH WooCommerce Quick View: by YITH – 1.6.1
YITH WooCommerce Recover Abandoned Cart Premium: by YITH – 2.0.7
YITH WooCommerce Wishlist: by YITH – 3.0.22

### Inactive Plugins (8) ###

Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0
Redirection: by John Godley – 5.1.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
WooCommerce Ceneo.pl / Nokaut.pl Integration: by OptArt | Piotr Szczygiel – 1.6.8
WP-Lister Lite for Amazon: by WP Lab – 1.9.6
Xmas Advent Calendar: by Yowlu – 1.0.0
YITH WooCommerce Waiting List Premium: by YITH – 1.9.6
Yoast SEO: by Team Yoast – 16.3

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
object-cache.php: Memcached Redux

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #91 - /shop/
Carrello: #92 - /carrello/
Pagamento: #93 - /checkout/
Il mio account: #94 - /my-account/
Termini e condizioni: #9584 - /termini-e-condizioni/

### Theme ###

Name: Anteprima Fashion Estate 2020
Version: 1.0.0
Author URL: https://www.thebrainmachine.org
Child Theme: ?
Parent Theme Name: YITH Proteo
Parent Theme Version: 1.5.3.1
Parent Theme Author URL: https://yithemes.com
WooCommerce Support: ?

### Templates ###

Overrides: yith-proteo/woocommerce/checkout/form-checkout.php
yith-proteo/woocommerce/content-product.php
yith-proteo/woocommerce/content-single-product.php
yith-proteo/woocommerce/content-widget-product.php
yith-proteo/woocommerce/single-product/meta.php

### Action Scheduler ###

Canceled: 30
Oldest: 2021-04-26 10:03:02 +0200
Newest: 2021-05-22 18:48:28 +0200

Complete: 96.336
Oldest: 2021-04-25 14:40:05 +0200
Newest: 2021-05-26 14:39:34 +0200

Failed: 6
Oldest: 2020-07-07 10:11:27 +0200
Newest: 2020-07-14 07:10:02 +0200

In-progress: 1
Oldest: –
Newest: –

Pending: 10
Oldest: 2021-05-26 14:39:41 +0200
Newest: 2021-05-27 13:51:37 +0200

### Status report information ###

Generated at: 2021-05-26 14:39:41 +02:00

any news?

Hi @lobotomia

Sorry we missed you initial reply here!

Can I ask you to reach out to us at WooCommerce.com with a link to this forum post and include any screenshots showing what is happening, please? https://woocommerce.com/my-account/create-a-ticket

Also, enable debug mode at Marketing > Facebook > Connection.

Thanks,

ok, done

Thank you, I’ll close this forum ticket out for now while we handle things from the ticket side. You can share any information you need to with us, by replying there.

Thanks!