Error on database update

  • Hi!

    I am working on fixing a website. The wp-admin was not accesible. So I disabled all the plugins. Prior to enabling them again, I updated first the WordPress version. And after this, it asks for a database update, and then it returns a critical error, and we can’t go any further. (Great mistake I thought there were server backups, but there aren’t any and I didn’t make one).

    The front-page worked fine, if I enabled the theme and the plugins.

    I checked the PHP version is 7.4. The plugins are all disabled from database, and I also changed the theme to twentytwentyone to test if the database update progress could work like that better.

    I also cleaned the database from a lot of tables from old deleted plugins.

    I can’t disclose the url, as this is from a customer.

    Any ideas about what else can I do?

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  • Moderator t-p

    (@t-p)

    it returns a critical error … The plugins are all disabled from database, and I also changed the theme to twentytwentyone

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host. Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    Thanks for the tips.

    I checked the logs and found some things about the theme prior to changing it. But later nothing more. The console also shows nothing. I didn’t get to the debug option, I don’t use it often so I didn’t remember it.

    By the way, I have white page on front end with the theme changed. I made a test copy of the site with the hosting function to try to solve it so I can make any change and the normal site front end is still running.

    Another thing is that the update database appears everytime I go into wp-admin also not loged in.

    I will speak with my customer because we thought it would be something quick to fix and it isn’t.

Viewing 2 replies - 1 through 2 (of 2 total)
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