Error on login: Failed Security Check

  • Resolved Rick Powell

    (@powellrichard)


    6 years, 4 months ago

    Off and on I have trouble logging in, getting the error Failed security check.

    Tried a couple things, including deleting browser cache and cookies, using incognito window, logging in from Cloudways dashboard, but nothing helped.

    The only thing that worked was sftping in and renaming profilegrid plugin folder.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hi,

    As per our response on the support ticket, this issue occurs when a user opens form page and keep it idle for some time and the timing of the session changes during mean time. When user attempts to login is shows the error “failed security check”.

    This is default “nonce” value check is failing (this is an extra security check that makes the login process more secure).

    To avoid this you can refresh the page and fill in the details by not leaving the page idle for a longer period.

    Feel free to drop a message if you still face any issue.

    Thread Starter Rick Powell

    (@powellrichard)

    @profilegird0

    I’m sorry but what you describe as the cause is not the situation I’m seeing.

    This error happens when I’ve logged out and then some time later try to log back in and get that error. Happens about 1 in 10.

    Even in an incognito window.

    Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hi,

    Our testing team is looking into the reported issue and we will get back with an update regarding it as soon as we are done with analysis. Some additional details might be required from your side in order to help us replicate the problem.

    Your patience is highly appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)
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