Error on my variable products

  • Resolved jwink123

    (@jwink123)


    2 years, 9 months ago

    Hello, I already contacted support on siteground but they can’t help me and suggested this way to get help.

    My problem:
    Everytime when I activate SG optimizer, my variable products stop working.. I can choose an option but after i choose the option the stock won’t show and then you can’t put it in your basket because it says that I have to choose an option first..

    What I tried already:
    -checking every plugin by disconnecting and connecting one by one.
    -checking all options in the SG optimizer plugin. Putting on and off.
    -Backing up to an older version of the plugin.
    -Compleetly reinstall and make the site.

    After all this the variable products still doesn’t work properly.

    Please help!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Georgi Ganchev

    (@georgiganchev)

    Hello @jwink123 ,

    I was able to find the account associated with the website https://la-modique.com and there are no tickets submitted on your end, where the issue was described or reported.

    I checked your website and I see that you are using WP Rocket plugin for serving your cache and caching headers. What I would advise you is to consider removing the duplicate caching functionalities as they can be causing issues with your website caching. Then I advise you to test again and if the problem persists we would be glad to review it further over a ticket that you can post from your Client Area.

    Best regards,
    Georgi Ganchev

    Thread Starter jwink123

    (@jwink123)

    Hello @georgiganchev
    I did a help on the chat system, and they told me to put it here.

    I use wprocket because sg optimizer doesn’t work correctly. When it does work I ofcoarse don’t use 2 cashing plugins at ones.

    Greetz,
    Josh

    • This reply was modified 2 years, 9 months ago by jwink123.
    Plugin Support Delyan Delov

    (@delyandelov)

    Hi @jwink123,

    I would recommend you open a support ticket and provide us with detailed steps on how we can recreate the issue on our end so we can further investigate it.

    Regards,
    Delyan Delov

    Thread Starter jwink123

    (@jwink123)

    Hello @delyandelov,

    I tried to make an support ticket but there is not an easy way to do so, can you maybe provide me a link where I can give the step by step details.

    We checked again what the problem could be, for now we know it is the java script section in front end that makes the problems.

    Everything works exept the variable product option selector in front end (for the customers)

    For now i switched the java script section off for further notice untill we found the problem.

    Plugin Support Delyan Delov

    (@delyandelov)

    For your convenience, I have just opened a new ticket on your behalf – 4183727.
    Please provide us with the requested information in that ticket so we can check the issue in detail.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Error on my variable products’ is closed to new replies.