Error on payment

  • Resolved polys_a

    (@polys_a)


    3 years ago

    We get the following error on payment.

    All settings are correct.

    {“ErrorNumber”:1000,”Message”:”Error processing request. We have encountered an unexpected error.”,”Payload”:”Reference Code[6540b506-186c-426c-b62c-196cb0e6c06b]”}

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author George Kapsalakis

    (@georgekapsalakis)

    καλησπ?ρα σα?,
    Δεν βλ?πουμε να κ?νετε χρ?ση του δικο? μα? plugin, θα πρ?πει να επικοινων?σετε με το αντ?στοιχο plugin για να σα? βοηθ?σουν.

    Thread Starter polys_a

    (@polys_a)

    The plugin was disabled because of the error.

    You can check now.

    Plugin Author George Kapsalakis

    (@georgekapsalakis)

    Το πρ?βλημα αυτ? συμβα?νει σε κ?θε παραγγ?λια;
    Δυστυχ?? δεν μπορο?με να το αναπαρ?γουμε δι?τι ε?σαστε σε live περιβ?λλον.
    Σε “αποτυχημ?νη” παραγγελ?α π?ντω? φ?νηκε να δουλε?ει σωστ?.

    Απο το λεκτικ? του λ?θου? φ?ινεται να υπ?ρκε λ?θο? απο την μερι? τη? viva.

    Thread Starter polys_a

    (@polys_a)

    First of all sorry for writing in English.

    After some test I get a successful payment using Revolut and Apple pay with Bank of Cyprus.

    When I try to use the Bank of Cyprus card directly I get the error. Seems the problem is with the bank directly.

    Plugin Author George Kapsalakis

    (@georgekapsalakis)

    So, you should contact with Viva and ask them why the card is being rejected.

    Please inform us for their response, so other users will be able to know about this issue.

    Thread Starter polys_a

    (@polys_a)

    Dead and from Viva wallet

    “You are right, but in this case, we will not be able to assist you with the troubleshooting as you are using a different plugin.”

Viewing 6 replies - 1 through 6 (of 6 total)
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