Error on “Sign in with Google”

  • Resolved harrisonprice

    (@harrisonprice)


    5 years ago

    Hi, I’ve installed the Site Kit plugin from the WordPress Plugin repository, I have the latest version of WP, PHP7.3 and the plugin and when i click on Sign in with Google, I get the following error:

    An error occurred: We are unable to send credentials to your WordPress site. This is likely due to your hosting provider blocking incoming REST API requests. Please check with them if that is the case.

    I’ve spoken to my hosting and have had no joy with this.

    Any help is greatly appreciated.

    FYI, I have disabled all plugins and changed to the TwentyNineteen theme but have had no luck with it.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @harrisonprice If incoming REST API requests are blocked or restricted at host level Site Kit may not be able to function. Can you add the following to the end of your website URL to check if there is any response:
    /?rest_route=/

    Out of curiosity what hosting provider are you using?

    Thread Starter harrisonprice

    (@harrisonprice)

    @jamesosborne Thanks for the reply. I’ve added that to the end of the domain https://maysphotography.co.uk and brings up a page.

    I’m using TSOHost as my hosting provider

    Plugin Author Thierry Muller

    (@tweetythierry)

    Thanks @harrisonprice for reporting this issue. We will spin up on site on TSOHost, do some testing on our side and get back to you asap with our findings.

    Thanks,

    Thread Starter harrisonprice

    (@harrisonprice)

    @tweetythierry If it helps, the outgoing cloud IP is 91.208.99.2

    Plugin Author Thierry Muller

    (@tweetythierry)

    @harrisonprice we just pushed a fix which solve this issue now. Could you give it another try and let us know?

    Thread Starter harrisonprice

    (@harrisonprice)

    @tweetythierry with the 1.3 update, I can now use Site Kit. Thank you

    Plugin Author Thierry Muller

    (@tweetythierry)

    @tweetythierry with the 1.3 update, I can now use Site Kit. Thank you

    It is a pleasure @harrisonprice, glad to hear things are working smoothly now. We will be happy to help in the future if you encounter other issues and rest assured that we will be improving the plugin on a daily basis.

Viewing 7 replies - 1 through 7 (of 7 total)
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