Error on submission

  • Resolved ktaylor310

    (@ktaylor310)


    1 month ago

    When visitors try to submit a password request from our home page they receive a general error “something went wrong. please try again”. When I tested just now I received the error “An error occurred while processing the form. Please try again (Invalid nonce. Please refresh your browser.) The form is set up properly under behavior, I have the cache purge MU plugin installed on the server, and all server sided caching is turned off. We tested this form thoroughly last week and it worked fine.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter ktaylor310

    (@ktaylor310)

    Second website experiencing the same issue: https://protechnetworksolutions.com/contact/

    Thread Starter ktaylor310

    (@ktaylor310)

    I use Forminator + Post SMTP on all of my websites. I disabled Post SMTP and the form worked, enabled again and it did not. Next I installed a different SMTP plugin and the form worked, so it seems as though that is where the conflict lies. I just recently updated Forminator and Post SMTP, so something in the update is causing the conflict. Post SMTP is a very popular plugin and installed on about 120 of my websites, so hoping you can help with this quickly.

    • This reply was modified 1 month ago by ktaylor310.
    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @ktaylor310 ,

    I hope you’re doing well.

    There are no recent reports about issues with Post SMTP and Forminator but could you please try to completely disconnect your email account from Post SMTP > Connect it again and confirm if it works properly?

    Also, could you please confirm if “Load form using AJAX” is enabled under the Form > Behavior > Render?

    As a last question, could you please confirm if this is the plugin you’re having issues with? https://www.ads-software.com/plugins/post-smtp/

    Best Regards,
    Williams Valerio

    Thread Starter ktaylor310

    (@ktaylor310)

    Post SMTP just came out with an update. I’ve held off updating any other websites, but the two that I updated throw the error. I did deactivate Post SMTP and the error did not occur. When I reactivated the error returned. When I installed a different SMTP Plugin (SMTP2Go) everything worked. Load form using ajax is enabled and your MU cache clearing plugin is installed on the server. That is the correct plugin that you are linking too.

    Thread Starter ktaylor310

    (@ktaylor310)

    Hello, I just heard back from the Post SMTP authors that they have fixed the issue:

    Thank you so much for your patience and understanding while we worked on resolving the issue. I’m pleased to inform you that our technical team has successfully implemented a fix. I personally tested the Forminator plugin with the updated version, and it is now fully functional.

    The solution has been officially released in version 3.1.1. Kindly update the plugin to the latest version to benefit from this fix.

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @ktaylor310,

    Glad to hear its sorted. Please do let us know if you still need any further assistance regarding this.

    Regards,

    Nithin

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @ktaylor310,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.

    Regards,

    Nithin

Viewing 7 replies - 1 through 7 (of 7 total)
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