Error on sync

  • Resolved Pablo Savigne

    (@harren)


    3 months, 1 week ago

    Hi, Im getting this error code when I click on API Pull Integration Status: {"rest_api_partner_token":{"error_code":"wpcom_partner_token_not_associated","error_message":"No token found associated with the client ID and user.","error_type":"rest_api_partner_token"}}

    And my products are unavailable to sync with Google Merchant. Any idea to solve this? Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jorge Mahecha

    (@jorgemd24)

    Hi @harren! Thanks for reporting this. Just to confirm, when you go to the Connect Test Page at “wp-admin/admin.php?page=connection-test-admin-page” and click “Get API Pull Integration Status,” then you see the “error” like in the image below? Is that correct?

    https://d.pr/i/j2rHt2

    If that’s the case, it’s not technically an error. It just means you haven’t onboarded to the new syncing method, but that shouldn’t affect the product syncing using the classic mechanism. I’ll work on making that page less confusing.

    As for your products not syncing, could you share the channel visibility status of the products? Or you could check under WC -> Status -> Logs to see if there are any issues you can share with us?

    https://d.pr/i/FI4yzI

    Thanks!

    Thread Starter Pablo Savigne

    (@harren)

    Thanks for your reply, I attach the screenshots

    Get API Pull Integration Status –> https://screen.pablosavigne.com/HwqsWlltD0TNrtt6LjKb

    Woocommerce log –> https://screen.pablosavigne.com/NFx6Wf6f3Z4f4pHnnlTb

    Plugin Author Jorge Mahecha

    (@jorgemd24)

    Hi @harren!

    The screenshots indicate that the new product synchronization mechanism isn’t active yet, but that shouldn’t be the reason your products aren’t syncing. If you’d like to remove that “error” message, you just need to opt in to the mechanism by going to the settings page: https://d.pr/i/qVfMsU.

    To help identify why your products aren’t syncing, could you share a screenshot of the channel visibility for one of the products that’s not syncing? Here’s an example: https://d.pr/i/FI4yzI. Additionally, on the connection test page (wp-admin/admin.php?page=connection-test-admin-page), could you click on “MC Connection Status” and share the results with us? Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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